Position Summary
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
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Work you'll do
Our client is building a team of designers, researchers, and writers to support their mission. The User Experience Researcher will be expected to work closely with asset managers and engineering teams, utilizing strong communication skills and passion for communicating the user's voice and incorporating it throughout the design process. You will be working onsite alongside the client to complete the following:
- Apply user experience research by leveraging extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology)
- Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)
- Conduct user-experience (UX) research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for the client's web enterprises to enhance the user's experience
- Design user-centered test plans across the design cycle from concept phase to post-release evaluations
- Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from concept phase to post-release evaluations
- Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements
- Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences
- Conduct and incorporate UX research techniques such as: observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the client's digital space either live or remote
- Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)
Required Qualifications:
- Bachelor's degree in Human-Computer Interaction, Human Factors, User Experience Design, or other related fields
- Demonstrated experience applying user research methods (e.g. usability testing, user interviews, surveys, card sorting, tree testing, field studies)
- Demonstrated experience integrating consumer research into a business's product design practice
- Strong knowledge of User Research methods such as Usability Testing, Concept Testing, User Interviews, Unmoderated Remote Studies, User Surveys, Prototype Testing, Contextual Inquiry, Heuristic analysis, Competitive Analysis & Benchmarking, etc.
- Demonstrated experience with product usability testing tools in the product development process to help research, create, and test digital representations of work by leveraging specialized UX tools (i., Balsamiq, UX PIN, FIGMA)
- Demonstrated experience utilizing methodology concepts for analysis and brief findings to organizations as necessary
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Ability to work on client location in/around the DC area
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Active Top Secret (TS/SCI) with Polygraph security clearance required
Preferred Qualifications:
- Demonstrated experience in statistical analysis, qualitative analysis, or quantitative analysis
- Demonstrated experience with analytics tools (i.e., Google analytics, Matomo Analytics, Tableau)
- 2+ years of end-to-end design experience in the digital product space
- Ability to execute the various methods for user research and design strategy artifacts
- Can conduct design workshops and requirements gathering with stakeholders
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Benefits
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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 181412