Position Summary
Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.
Work You'll Do
As a UKG WFM Time Module Support Specialist, you will:
- Investigate and resolve complex technical issues related to the UKG Workforce Management (WFM) Time module
- Serve as a subject matter expert for the UKG WFM Time module, providing insights and solutions for both internal teams and external clients
- Manage escalated support tickets from Tier 1 and Tier 2 support teams, ensuring timely resolution and documentation of all actions taken
- Assist in the configuration and customization of the UKG WFM Time module to meet organizational needs, including rule setup and timekeeping parameters
- Work closely with IT, HR, and operations teams to ensure seamless integration and optimal performance of the WFM Time system
- Provide training and mentorship to Tier 1 and Tier 2 support staff to enhance their troubleshooting skills and product knowledge
- Create and maintain comprehensive documentation, including technical guides, FAQs, and troubleshooting procedures
- Identify opportunities for process improvements and work with management to implement changes that enhance user experience and system efficiency
Want more jobs like this?
Get jobs delivered to your inbox every week.
The Team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.
Required Qualifications
- 3+ years of experience supporting UKG Workforce Management (WFM) solutions
- 1+ years of experience with UKG WFM Time module functionalities, including the configuration, customization, troubleshooting & resolving of complex issues, and best practices
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future
- Bachelor's degree
Preferred Qualifications
- UKG Workforce Central 8.1 and UKG Pro WFM Certified
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 301539
Job ID 301539