Position Summary
Are you an experienced, passionate pioneer in human resources? Are you a solutions builder and a hands-on professional? Do you want a daily collaborative environment with think-tank vibes to share new ideas with colleagues, without extensive travel demands? Consider an opportunity with our US Delivery Center. We are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014. Significant growth is expected in the future. Interested? Read more about our opportunity below.
Work You'll Do
As a UKG WFM Absence Support Specialist, you will:
- Investigate and resolve intricate technical issues related to the UKG WFM Absence module, ensuring timely and effective solutions
- Act as a subject matter expert for the Absence module, providing guidance and support to internal teams and clients
- Assist in the configuration and customization of the Absence module, including policies, workflows, and reporting
- Identify areas for improvement within the Absence module and recommend enhancements to optimize user experience and system efficiency
- Ensure integration and functionality of the Absence module within the broader WFM system
- Handle escalated support tickets from Tier 1 and Tier 2 teams, documenting and ensuring quality control of resolutions
- Develop and maintain comprehensive documentation, including user guides, troubleshooting procedures, and FAQs
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The Team
Deloitte's Government and Public Services (GPS) practice is designed for impact. It serves federal, state, and local government clients and public higher education institutions. Our team of over 15,000 professionals brings fresh perspectives. We help clients anticipate disruption, reimagine possibilities, and fulfill their mission promise.
The Human Capital As A Service (HCAS) offering helps clients sustain performance. It provides insights, services, and solutions to extend organizational capabilities.
Required Qualifications
- 3+ years of experience supporting UKG Workforce Management (WFM) solutions
- Experience with UKG WFM Absence module functionalities, configurations, and best practices
- Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
- Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs, which may include a maximum of 10% overnight client/project travel
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future
- Bachelor's degree required; preferably in Computer Sciences, Information Technology, Computer Engineering, or a related IT discipline; or equivalent work experience
Preferred Qualifications
- UKG Workforce Central 8.1 and UKG Pro WFM Certified
- Knowledge of integrations involving UKG WFM and other HR or payroll systems
- Knowledge of change management and process improvement methodologies
Recruiting for this role will end on May 18th, 2025.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 215228