Position Summary
Senior One Team Ambassador
Office/Hospitality Services & Support Team Member
(Part of Deloitte Services internal operations team)
Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers - from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join
our team!
Recruiting for this role will end on 6/16/25
Work you'll do
Working directly with Deloitte professionals, Ambassadors provide an array of hospitality-related and other services supporting meetings and events and the daily work environment while maintaining an understanding of Deloitte's business in order to optimize and customize the support they provide.
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As an Ambassador at Deloitte your responsibilities will include:
- Serving as primary customer support assisting or facilitating requests which may include: facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, administrative tasks, and other office services/daily in-office support needs
- Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions (e.g. to vendors), when needed
- Maximizing work and meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs
- Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a "best in class" experience
- Serving as primary Tax Processing backup by supporting tax processing such as: printing and/or copying of tax returns; document scanning; assembly and binding of filing/client copies; printing of consent forms and engagement letters, etc. Ensures quality service/deliverable by following established guidelines/procedures.
The team
At Deloitte, the internal operations team (known as the "One Team") provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.
Qualifications
Required:
- Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
- High school diploma
- Strong technical skills, including proficiency in Microsoft Office
- Excellent written and verbal communication/interpersonal skills
- Excellent critical thinking, decision-making, and conflict resolution skills
- Effective problem-solving and negotiation skills
- Ability to work occasional overtime
- Ability to lift up to 25 lbs.
Preferred:
- Associate/bachelor's degree
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with focus on meetings and events
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Recruiting tips
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 303067
Job ID 303067