Senior Event Coordinator

Position Summary

Senior Event Coordinator

The Event Enablement team is responsible for virtual/hybrid event consultation, scheduling, production, including post event metrics and analytics, along with in-office scheduling support for various groups. This position provides a unique opportunity to support events on a national level, while providing a specialized focus on office best practices to US and USI. While this role is aligned to a national event specialty team, it's expected that this role work collaboratively with the respective co-located office, to understand office protocols, culture, and best practices. An Event Coordinator provides client services by assisting users with their video-enabled events; and ensures that the events experience are smooth right from scheduling to the completion of events.

• Fosters relationships with customers to ensure effective collaboration, communication and delivery of event requirements.
• Scheduling, managing, and approving hybrid/video-enabled event requests on a timely basis
• Scheduling, managing, and hosting large-scale Zoom events
• Act as an advisor to customers by taking a holistic approach to the overall event scheduling and coordination process
• Providing consultative support and subject matter expertise to event requestors throughout the request and scheduling process
• Communicating over email and verbal means with all levels of Deloitte professionals, external vendors, and clients
• Working closely with offices to ensure the best possible outcome for all stakeholders
• Gathering feedback and provide innovative insights
• Escalating urgent situations appropriately to team leadership
• Performing other tasks and special projects as required/assigned by team leads

• High school diploma, bachelor's or associate degree preferred
• Minimum 3 - 5 years of relevant work experience, ideally in a hospitality or event services environment
• Experience with event management and/or scheduling software preferred
• Advanced proficiency in Microsoft Office applications
• Excellent written and verbal communication and interpersonal skills
• Excellent critical thinking and ability to anticipate needs
• Effective problem-solving and negotiation skills

• Ability to work independently, in a virtual environment and report to the local office- when needed- for assistance with a broad range of on-site needs and initiatives related to Hybrid meetings
• Handle sensitive/confidential information requiring a high level of discretion.
• Hospitality-minded with excellent customer service skills. Consults and drives the event process on behalf of the customer, providing expertise and guidance to meet event objectives
• Demonstrate strong written and verbal communication skills
• A passion for building and growing relationships
• Ability to effectively multitask
• Knowledge of Microsoft Outlook and calendar management
• Quick at learning and using business applications
• Manage high volume of work at fast pace
• Handle confrontation and challenge with ease
• Take initiative and demonstrate follow through
• Demonstrated ability to exercise good judgment and logical thinking
• Take initiative and demonstrate follow-through
• Solutions-oriented and extremely organized
• Flexibility, adaptability and able to juggle multiple projects simultaneously and under tight time constraints