Salesforce Field Service Project Manager

Position Summary

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

The Team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

Work You'll Do:

• Develop and execute strategies that leverage Salesforce and other technologies to deliver innovative solutions for public sector clients.
• Manager the customer relationship from daily interaction with key stakeholders to contract negotiation and upselling additional work
• Lead and facilitate daily project team calls
• Collaborate with engineering, design, business development, and client teams to define project requirements, prioritize milestones, and deliver high-impact solutions.
• Drive the integration of Salesforce capabilities into existing and new client offerings.
• Analyze market trends, client feedback, and competitive landscape to inform product direction and identify new opportunities for growth.
• Champion agile methodologies, ensuring rapid iteration, continuous improvement, and timely delivery of product releases.
• Serve as a subject matter expert on Salesforce Field Service, providing guidance and support to internal teams and clients

Qualifications

Required:

• Bachelor's Degree in a relevant technical field
• 10+ years of experience leading complex CRM / customer-centric digital transformation projects
• Experience must include at least one Salesforce Field Service Management implementation
• Experience must include technical consulting experience in the government industry
• Experience working with C-Level/Senior Management executives in their digitization journeys required
• Proven project experience driving technical projects, prioritizing work, identifying dependencies, facilitating technical decisions and team discussions.
• Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Familiarity with government procurement processes and compliance requirements
• Salesforce certifications
• Product management experience
• Work order management experience

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 309166

Job ID 309166

Client-provided location(s): Houston, TX

Job ID: Deloitte-309166

Employment Type: OTHER

Posted: 2025-08-15T19:01:52