Position Summary
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
Key Responsibilities:
- Operational Support: Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required.
- Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
- Product Expertise: Develop a deep understanding of the endpoint protection products you will be managing.
- Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows.
- Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation.
- Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes.
- Testing and Ad-Hoc Duties: Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned.
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The team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications
Required Qualifications:
- Robust multi-tasker with a keen eye for detail and the ability to think ahead.
- Experience with configuration and deployment of endpoint protection platforms (e.g., CrowdStrike, McAfee, Microsoft Defender, and BeyondTrust Admin Rights Management).
- Excellent analytical and problem-solving abilities, strong influence, and negotiation skills.
- Good written and verbal communication and customer service skills.
- Creative and independent thinker with the ability to translate technical requirements and challenges into results.
- Knowledge of configuration, policy, and event workflows and playbooks.
- Motivated self-starter able to work independently without direct supervision.
- Well-organized and able to thrive in fast-paced environments.
- Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection).
- Experience working within a service management framework (e.g., ITIL).
- Knowledge of Security Information and Event Management (SIEM) tools.
- Willingness to travel up to 10%.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 304643
Job ID 304643