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Manager, Contract Lifecycle Management (CLM) Technology

Milwaukee, WI

Position Summary

Manager, Contract Lifecycle Management (CLM) Technology

The CLM Technology Manager is an integral member of the US CLM team, who is instrumental in realizing the CLM transformation vision and ongoing value delivery. The CLM Technology Manager utilizes their contract and technology management experience and expertise to establish, maintain, support, and enhance the US Firm CLM tools to drive value through efficiencies, insights, risk mitigation, and compliance.

The CLM Technology Manager leads system requirements, design and enhancement projects, develops processes and training, and leads testing activities. As an experienced member of the US CLM organization, the CLM Technology Manager develops, executes, oversees and enhances assigned programs and processes and leads interactions with DT-US as well as stakeholders from business and enabling area groups.

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Activities will focus on contract management programs, processes and projects that have an impact at all levels of the organization and across all US businesses, resulting in improved contracts processes, technology solutions, information, and/or system performance, overall cost reduction or avoidance, and continued adherence to Deloitte policies.

Recruiting for this role ends on July 07, 2024.

Primary Duties and Responsibilities

  • Own applicable portion of the CLM technology roadmap: work with business stakeholders to understand and act upon evolving business environment and corresponding requirements; work with DT-US and technology provider to understand evolving technology landscape.
  • Manage development and delivery of CLM technology solutions, working with applicable business and firm stakeholders. Coordinate with technology team to effectively integrate business requirements into the CLM solution.
  • Lead requirements elicitation, solution design and enhancement in collaboration with CLM team members, DT-US, and business stakeholders.
  • Identify and enact continuous service improvements through technology and process improvements, with a keen eye to identifying opportunities to enhance the service provided to the US businesses by the CLM team.
  • Develop and report against KPIs and metrics to demonstrate and make recommendations to enhance the efficiency and effectiveness of deployed CLM solutions.
  • Manages business validation testing and end-user acceptance testing efforts to validate system functionality. Coordinates with technology team to drive complex system issue resolutions and defect minimization.
  • Accountable and responsible for development, execution, management, oversight and enhancement of assigned contract management processes, programs, and technologies. Manages day-to-day activities and decision-making for assigned programs/processes. Ensures alignment of CLM projects and processes with overall CLM strategy.
  • Leads contract management project execution, resource deployment, and overall coordination to ensure project completion on schedule and within budget.
  • Provides insight, oversight, strategic context, direction, and leadership to CLM and other professionals involved in assigned areas of responsibility. Ensures resources assigned to projects are meeting deadlines and focused on the right activities.
  • Manages and directs team members (CL4 and below) supporting the applicable activities. Provides coaching, feedback, and development opportunities to others on program / project teams.
  • Fosters and manages key stakeholder relationships among the US businesses, OGC, Risk and other relevant stakeholders; acts as SME and trusted advisor for applicable processes.
  • Maintains awareness of current business trends, operating conditions, and internal processes and practices that may impact assigned programs and processes.
  • Develops and presents communication materials appropriate for audiences including, but not limited to, business leaders, CLM system users, and other business stakeholders.
  • Develops and documents program documentation as well as standard operating procedures related to assigned processes.
  • Escalates issues, risks, and decisions to RMS leadership or other stakeholders as necessary and develops mitigating actions.
  • Promotes effective teamwork and a spirit of partnership.
  • Performs other job-related duties as assigned.

The successful candidate will possess:

  • Proven ability to interact with DT-US/other technology organization, vendors, and business leadership throughout the firm to make recommendations, resolve issues, and drive results
  • Experience working directly with internal clients and providing consultation
  • Ability to work with virtual and global business teams
  • Ability to work productively with all levels in a large organization, think strategically and tactically
  • Creative - able to think outside the box; uses knowledge gained through prior experience, education, and training to resolve issues and remove project barriers
  • Drive for results - maintains constant awareness of projects and clients; keeps team focused on short and long term milestones
  • Ability to establish and maintain positive working relationships with customers, yet represent accurately the perspective of the CLM team
  • Ability to understand and relate to the business objectives, recommend and provide high-quality CLM solutions/projects
  • Proven ability to interact with DT-US/other technology organization, vendors, and business leadership throughout the firm to make recommendations, resolve issues, and drive results


  • Bachelor's degree required
  • Minimum of 7+ years of related contracts, technology, project, people, change, and relationship management experience
  • Strong Microsoft Office skills
  • Strong program/project/process planning and management skills
  • Experience with contractual agreements
  • Understanding of information/CLM system principles, design, and functions
  • Excellent written and verbal communication skills, negotiation/influence skills, ability to adjust to various audiences
  • Experience working directly with internal clients and providing consultation
  • Available to travel as necessary
  • Limited immigration sponsorship may be available


Familiarity with SAAS solutions

Information for applicants with a need for accommodation:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88600 to $163100.


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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 182427

Client-provided location(s): Milwaukee, WI, USA; Atlanta, GA, USA; Columbus, OH, USA; Houston, TX, USA; Huntsville, AL, USA; San Antonio, TX, USA; Omaha, NE, USA; Birmingham, AL, USA; Detroit, MI, USA; Indianapolis, IN, USA; San Diego, CA, USA; Pittsburgh, PA, USA; Philadelphia, PA, USA; Portland, OR, USA; Cleveland, OH, USA; Charlotte, NC, USA; Raleigh, NC, USA; Sacramento, CA, USA; Richmond, VA, USA; Baltimore, MD, USA; Minneapolis, MN, USA; Tampa, FL, USA; Las Vegas, NV, USA; Austin, TX, USA; Grand Rapids, MI, USA; Nashville, TN, USA; Miami, FL, USA; Dallas, TX, USA; New Orleans, LA, USA; Denver, CO, USA; Harrisburg, PA, USA; Chicago, IL, USA; Memphis, TN, USA; Des Moines, IA, USA; Boise, ID, USA; Colorado Springs, CO, USA; Cincinnati, OH, USA; Jacksonville, FL, USA; Hartford, CT, USA; Louisville, KY, USA; Tallahassee, FL, USA; Fresno, CA, USA; Davenport, IA, USA; Midland, MI, USA; Tempe, AZ, USA; Wichita, KS, USA; Lake Mary, FL 32746, USA; Hermitage, Nashville, TN, USA; Dayton, OH, USA; Gilbert, AZ, USA; Boca Raton, FL, USA; Mechanicsburg, PA, USA; Stamford, CT, USA; Westlake, TX, USA; Rochester, NY, USA
Job ID: Deloitte-182427
Employment Type: Other