Infor-UKG WFM Cloud Operate Service Manager
Position Summary
Infor WFM/HCM and UKG WFM AOS Cloud Functional Application Operate Services Manager - HCAS - COMP
Deloitte's Human Capital Offering Portfolio
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
Application Operate Services (AOS) used to be synonymous with support but today it is much more than that. Our Human Capital as a Service (HCaaS) AOS team focuses on helping our clients realize the true value of their UKG WFM and Infor WFM/HCM Cloud transformations by first creating the right solutions to maintain and support their investment. This team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. As we grow, this team will continue to evaluate and incorporate new products and operate services in our portfolio.
Recruiting for this position will end on 12/31/2025
Work You'll Do:
This role requires an experienced Human Capital professional who can assist in selling and lead a portfolio of UKG WFM/HCM Operate clients. This role supports overall strategy, analysis, and execution for the commercialization & go-to-market of our UKG WFM/HCM Operate offering. As a WFM/HCM and UKG WFM AOS Delivery Solutions Manager within our Human Capital team, you will use your knowledge and experience with these premier SaaS tools to help your clients solve the most pressing issues facing their HR function today by:
Maintaining hands-on role to ensure deadlines are met and key deliverables are always accurate
Perform project tasks independently and may lead workstreams, directing the efforts of others
Leading your team to deliver superior results for your client
Managing all aspects of the project, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
Participate in and/or lead the development of deliverable content that meets the needs of the client and contract
Use your prior experience to anticipate client needs and formulate solutions to client issues
Contributes to proposal development and UKG insights
Building your reputation within the firm and in the market for the strong WFM Cloud knowledge you possess
Forging strong relationships with both the clients and project teams that will contribute to your growth and development
Seek out opportunities for professional growth and expansion of your consulting skills and experiences
Required Qualifications:
Bachelor's degree, preferably in Human Resources, Computer Science, Information Technology, Computer Engineering, or related IT discipline
Minimum of 6 years hands on experience in consulting or industry experience with Application Operate Services (AOS) for UKG WFM/HCM
Minimum of 6 years of hands on experience in Full Life Cycle implementations of the UKG WFM or HCM Cloud product, from planning to configuration through go live.
Minimum of 6 years of experience leading a project team, including managing workstream leads to drive their work towards project deadlines and deliverables that are on target and beyond client expectations
Minimum of 6 years of experience managing project financials, including monitoring for project issues, and taking appropriate action to ensure an exceptional project completion for the client
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Minimum of 6 years of experience mentoring and sharing knowledge, to grow and develop colleagues within the practice
Minimum of 6 years demonstrated mastery of Excel, Visio and PowerPoint.
Ability to travel 10 - 50% on average, based on the work you do and the clients and industries/sectors you serve
*Limited immigration sponsorship may be available.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible locations: Atlanta, Austin, Baltimore, Bellevue, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Inglewood, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Omaha, Philadelphia, Pleasanton, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, Rosslyn, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
[1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html
#HC25 #HCaaS25
References
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Requisition code: 311636
Job ID 311636
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion