Customers Ops Healthcare Life Science Veeva CRM Manager

Work you'll do

Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.

Responsibilities include, but are not limited to:

• Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment
• Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)
• Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
• Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support, and administration support
• Act in a mentoring capacity to support the career development of other colleagues
• Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
• Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
• Leads global CRM transformation initiatives/programs for pharma client across multiple regions
• Provides project leadership, strategic planning, client relationship management, team management, business development, and thought leadership

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

• Bachelor's Degree or equivalent experience
• Minimum 6 years of relevant experience in consulting or industry roles within Life Sciences or related sectors.
• At least 4 years of hands-on experience advising, designing, and implementing Veeva CRM solutions.
• Ability to travel up to 50% on average, based on the work you do and the clients you serve
• Limited immigration sponsorship may be available

Preferred:

• Minimum 1 year of demonstrated interest or experience addressing strategic challenges in the Life Sciences ecosystem, including medical, pharmaceutical, healthcare delivery, insurance, regulatory, or policy issues.
• At least 2 years of experience working with commercial technology platforms or vendors supporting Sales, Marketing, or Service functions.
• Minimum 2 years of experience with commercial Life Sciences platforms, such as CRM, Marketing/Campaign Management, Omni-Channel Engagement, Contact Center, Lead Management, or Post-Sales Support.
• At least 2 years of deep, hands-on experience with the full stack of Veeva CRM capabilities, serving Life Sciences personas such as Field Sales, Key Account Management, Medical Science Liaisons, and Field Reimbursement Managers.
• Minimum 1 year of experience working with related commercial cloud products that support field operations, including Veeva Promomats, Veeva Network, Veeva Nitro, and Veeva Align.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

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Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 300592

Job ID 300592