Supervisor, Revenue Operations (ROPS)
Posting Date
08/27/2025
2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America
GENERAL PURPOSE OF THE JOB
The Supervisor, Revenue Operations (ROPS) oversees the DaVita Intake team responsible for insurance verifications and the standard health insurance verification process for patient placement. This position manages day-to-day operations, ensuring quick and accurate verifications in compliance with DaVita policies, procedures, and all applicable regulations. The Supervisor provides strategic guidance, operational leadership, and career development support for Specialist Patient Account teammates. They are accountable for team performance, reporting accuracy, and operational efficiency, while partnering with cross-functional leaders to improve processes, drive outcomes, and deliver exceptional service to patients and internal partners.
SUPERVISORY RESPONSIBILITIES
Directly supervises teammates within the assigned ROPS lane, including Leads and Specialists. Responsible for hiring, performance management, coaching, development, and daily oversight of team workload.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Teammate Supervision and Customer Service - 60%
- Provide daily supervision, direction, mentoring, coaching, and performance management to teammates.
- Schedule, conduct, and document regular 1:1 meetings with teammates, fostering strong teammate relations through open communication, coaching, and feedback.
- Prepare and conduct annual Performance Development Reviews (PDRs) for all direct reports, delivering actionable feedback in alignment with DaVita's performance framework.
- Support leads with special project requests and assignments related to teammate performance and engagement.
- Ensure high-quality customer service according to department and company policy.
- Monitor team productivity and quality metrics, ensuring workload balance and timely completion of assigned work.
- Determine staffing plans that promote the most effective use of all teammates.
- Maintain teammate records in compliance with DaVita policies and applicable laws.
Special Projects - 25%
- Lead or actively participate in special projects aimed at improving operational efficiency and teammate engagement.
- Collaborate with cross-functional leaders across multiple operational lanes to ensure streamlined processes, accurate handoffs, and shared accountability for patient outcomes.
- Serve as a liaison between ROPS leadership, analytics teams, and other departments to ensure business needs are met efficiently.
- Meet tight deadlines in a time-sensitive and resource-constrained project environment.
- Support Continuous Quality Improvement (CQI) initiatives and process redesign efforts.
- Identify system and process improvement opportunities and make recommendations to leadership.
Analytics/Reporting - 10%
- Prepare, analyze, and distribute comprehensive reporting at multiple levels - daily, monthly, and annual production metrics, quality outcomes, and individual/team performance trends.
- Perform root cause analysis on large datasets and create detailed reports to address strategic business issues and opportunities.
- Identify and communicate trends in productivity and quality to leadership, providing recommendations for improvement.
- Maintain reporting continuity, integrity, and communication across analytical departments.
- Ensure timely and accurate delivery of performance metrics to senior leadership.
Other Duties - 5%
- Champion DaVita's Mission and Core Values both internally and externally.
- Attend team meetings, phone conferences, and training sessions as needed.
- Foster a positive, collaborative culture within the team.
- Ensure all activities comply with HIPAA regulations, DaVita policies, and federal/state billing requirements.
- Perform other duties as assigned, including participation in special projects and initiatives.
MINIMUM QUALIFICATIONS
Education and Experience
• High School diploma or equivalent required; Bachelor's degree in Business, Healthcare Administration, or related field preferred
• Four or more years of healthcare reimbursement and revenue cycle management experience preferred
• Previous supervisory or team leadership experience required
• Intermediate to advanced proficiency in MS Excel, Word, and PowerPoint
Skills and Competencies
• Proven ability to manage performance, coach effectively, and develop talent
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
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• Excellent communication and interpersonal skills with the ability to influence across all levels of the organization
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Knowledge of HIPAA regulations and compliance requirements
LANGUAGE SKILLS
• Fluent in written and verbal English
• Ability to understand clinical and medical terminology
PHYSICAL DEMANDS
• Ability to lift 2-15 pounds unassisted
• Extended periods of sitting with occasional standing, walking, and reaching
• Ability to use computer equipment and peripherals effectively
WORK ENVIRONMENT
• Moderate noise level (business office setting)
• No exposure to hazardous materials beyond standard office conditions
WHAT WE'LL PROVIDE
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Benefits include:
• Comprehensive medical, dental, and vision coverage
• 401(k) match
• Paid time off with PTO cash-out options
• Family resources, counseling sessions, backup child/elder care, parental leave, and more
• Professional development programs, leadership courses, and career growth opportunities through DaVita's StarLearning platform
#LI-TT1
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Salary Range for the role is $62,000.00 - $91,000.00 per year.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion