Sr Manager, Revenue Operations (ROPS)

Posting Date
08/08/2025

5200 Virginia Way, Brentwood, Tennessee, 37027, United States of America

GENERAL PURPOSE OF THE JOB

Describe the primary purpose or scope of the job. What must be accomplished and why is it performed.

This position is responsible for the operational oversight of revenue cycle teams and related activities. Drives operational results, builds high performing teams, and generates strategic insights that improve revenue cycle outcomes. Manages large projects with multiple participants and stakeholders and creates high level of collaboration across revenue cycle lanes. Tailors communications to audience and delivers persuasive recommendations to senior audiences. Overall focus is on supporting Revenue Operations in its mission to Enable the Village to Give Life. This position reports to a Director, Revenue Operations and may lead direct reports.

ESSENTIAL DUTIES & RESPONSIBILITIES

In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in "Other Duties as Assigned" which must remain on all Job Descriptions.

ESSENTIAL FUNCTION

% OF TIME

1.Drives Operational Results

• Sets team goals to achieve key objectives and motivates team to exceed expectations
• Takes full accountability for team's results
• Manages large projects with multiple participants and stakeholders
• Prioritizes competing priorities to deliver on deadlines with minimal interventions
• Consistently prepares and delivers effective communications tailored to audience

40%

2.Leadership & Team Development

• Builds high performing teams and develops leaders
• Cultivates a diverse professional network to complete work and seek input
• Ensures self and teammates use coaching and feedback through a consistent process
• Effectively inspires team to support leadership vision; influences change

40%

3.Generates Strategic Insights

• Consistently and independently generates meaningful insights for team
• Translates high-level strategy and complex insights into actionable opportunities
• Identifies and engages stakeholders to create high level of collaboration
• Delivers persuasive recommendations to senior audiences

10%

4.Other duties as assigned.

10%

Total Allocation of Time

100%

EDUCATION AND EXPERIENCE

Select the level of experience and education typically required to accomplish this job.

0 to 2 years High School Diploma

2 to 4 years Vocational/Technical School Certificate Degree

EXPERIENCE

4 to 6 years

EDUCATION

Associate's Degree or Apprenticeship

6 to 8 years Bachelor's Degree

8 to 10 years Master's Degree

10+ years Doctoral Degree

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Describe any specific or preferred education and experience criteria (i.e. Bachelor's Degree preferred or Management experience required)

Bachelor's Degree in related field

Required Preferred

Intermediate proficiency in all Microsoft Office applications

Required Preferred

Strong knowledge of healthcare revenue cycle

Required Preferred

CERTIFICATES, LICENSES, AND REGISTRATIONS

List applicable certificates, licenses, and registrations required or preferred for this position

N/A

Required Preferred

TRAVEL AND TIME REQUIREMENTS

List the amount of travel required for this role and frequency of nights and weekends required to work.

Travel: 5-20%

Nights/Weekends: As needed to meet operational objectives

LANGUAGE SKILLS

WORK ENVIRONMENT

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

ADA

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

VISUAL REQUIREMENTS

Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

PHYSICAL DEMAND

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $78,000.00 - $131,000.00 per year.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Client-provided location(s): Brentwood, TN

Job ID: DaVita-R0417990

Employment Type: FULL_TIME

Posted: 2025-08-09T19:58:23