Sr Manager, Guest Services (DGS)

Posting Date
06/04/2025

2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America

GENERAL PURPOSE OF THE JOB

This position will lead strategic transformation efforts that optimize the patient admissions experience across DaVita. This role is accountable for defining and executing a product vision and roadmap that ensures seamless transitions of care for patients, providers and internal teammates. The Senior Manager will manage multiple, large-scale initiatives and mentor cross-functional teams to deliver high-impact outcomes. The ideal candidate demonstrates the ability to synthesize complex data, translate strategy into execution, influence stakeholders, and develop emerging leaders. Success in this role requires a strong blend of product ownership, operational acumen, and inspirational leadership that aligns with DaVita's core values.

• • Defines and drives a multi-quarter roadmap that aligns with DaVita's enterprise strategy.
  • Manages prioritization across multiple products and ensures delivery of business value.
  • Connects product strategy across ROPS and other DaVita lanes, anticipating downstream implications and opportunities.

• • Leads ideation and solutioning for new product features by synthesizing data, research, and stakeholder feedback.
  • Ensures excellence in product requirements and user stories while mentoring teams on user-centric design.
  • Sets and monitors product success metrics, leads user acceptance testing, and iterates based on insights.
  • Drives alignment with legal, compliance, and risk to ensure safe and scalable implementation.

• • Builds high-performing, cross-functional teams and cultivates leadership within the product lane.
  • Establishes strong collaboration with business, IT, and operational stakeholders.
  • Leads key communications and presentations tailored to executive and cross-functional audiences.
  • Mentors analysts and associates, contributing to their development and building a pipeline of future leaders.

• Bachelor's degree in business administration, economics, computer science, software engineering, marketing, communications or healthcare
• 6+ years of product experience in an agile environment, focused on digital products or Experience leading business transformation initiatives from concept through implementation with tangible impact on operating/financial performance
• Proven ability to manage large-scale product initiatives from vision to execution
• Strong strategic thinking, organizational agility, and stakeholder influence
• Experience mentoring others and developing leadership capability within a team
• Strong relationship building skills & ability to partner with technical & senior business stakeholders to accomplish goals
• Familiarity with healthcare operations or IT environments

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.