MEDS Specialist, Clinical Operations

Posting Date
09/16/2025

1212 Corporate DrSuite 330, Irving, Texas, 75038-2706, United States of America

Own the escalation resolution process for high-impact or complex prescription order issues, including fulfillment errors, delays, or Pharmacy issues

• Lead root cause analysis in collaboration with internal teams and Pharmacy partners
• Act as the final checkpoint and escalate issues to leadership with proposed solutions
• Maintain documentation of escalations and outcomes to support operational transparency and process improvement
• Prioritize and triage operational issues based on urgency and patient impact

Manage/act as a SME for processes related to bundle prescriptions

• Includes all daily reports, fulfillment coordination, and exception handling
• Ensure high quality outcomes with an elevated level of attention to detail
• Recommend optimizations and lead pilots or roll-outs of new processes
• Monitor volume and communicate any trends to manager

Communication with facilities/Pharmacy Partner:

• Maintain on-going communication with facility teammates, resolve processing issues, and escalate all outstanding issues including drafting written responses, emails, and spreadsheets as required.
• Ensure that communication occurs in a clear, timely and concise manner.

Handle inbound/outbound phone calls with teammates and Pharmacy reps with professionalism and courtesy

Assist with special projects as assigned by Clinical Program Manager

Specialist role Specifics:

• Serve as an advisory resource for coordinator within the scope of their normal responsibilities
• May serve as point person for specific projects or initiatives within the bundle team
• Identify areas of opportunity for improvement and escalate as needed to management
• Assist Coordinator as needed with advanced or complex circumstances
• Maintain professionalism and demonstrate the DaVita way on a consistent basis
• Perform SME activities by training others
• Document bundle processes and maintain team resources within the Villageweb

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-AR2

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $56,500.00 - $75,000.00 per year.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour

Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Client-provided location(s): Irving, TX

Job ID: DaVita-R0423159

Employment Type: FULL_TIME

Posted: 2025-09-17T00:08:49