Clinical Services Manager

Posting Date
10/16/2025

2476 Swedesford RdSte 150, Malvern, Pennsylvania, 19355-1456, United States of America

The Clinical Services Manager develops and leads clinical resources in delivery of quality cost effective care to patients. This position is the clinical leader for their designated market and is responsible for mentoring and coaching assigned teams of Integrated Care Nurses and Care Coordinators ("CC") to achieve performance and outcome expectations, increase skills, and professional development. This position also supports and leads Integrated Care teammates in existing clinical processes.

Clinical Outcomes:

• Owns, drives and creates clinical outcomes strategy (in collaboration with the ROM/ROS).

• Identifies metric-driven clinical opportunities and drives process improvement for individuals and teams (in collaboration with the ROM/ROS).

• Clinical coach on prioritization, critical thinking, and time management of tasks and responsibilities that align with our model of care and program specific requirements.

Clinical Skill Building/Mastery

• Reinforce care delivery, training materials, educational tools, and policies for teammates (in collaboration with the training team).

• Assesses effectiveness of care delivery and provides necessary coaching and resources (in collaboration with the ROM/ROS).

Policies and Procedures/Safety

• Reviews escalated REM events. Provides necessary investigation and plan of correction.

• Knows and complies with DaVita policies and procedures in accordance with State and Federal regulations for patient care and services (CMS, HIPAA, OSHA, or other governing agencies); Standards necessary to maintain organizational accreditation (such as NCQA); and, State or Federal regulations of Injury Prevention and Safety Training.

Other duties as assigned

• Coordinates and collaborates on patient care across DaVita IKC and DKC.

• Other duties assigned.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $68,400.00 - $100,400.00 per year.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour

Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Client-provided location(s): Malvern, PA

Job ID: DaVita-R0428362

Employment Type: FULL_TIME

Posted: 2025-10-17T19:56:24