Engineering Manager I - Case Management

Case Management provides a single pane of glass to view issues in customers’ systems and allows them to triage tasks through  prioritization, assignment, bulk actions, flexible views and integration with third-party ITSM products. With Datadog’s Case Management product, customers assign and track their work items without leaving the Datadog platform and keep all their data in one place to make it easier to resolve issues without switching contexts.

Case Management further helps Datadog minimize time to market to launch new products that support new engineering processes. It acts as an opinionated work tracking platform upon which other products build user experiences that best support their processes. 

As the Engineering Manager for the Case Management team, you will support and guide the team in shaping the services and user experiences that enable these features. You will create a supportive environment that enables your team to thrive and that encourages collaborative product work across engineering teams and organizations. This position provides a unique opportunity to significantly impact the Case Management product and team’s development while contributing to the evolution of partner products like Security Monitoring, Cloud Cost Monitoring and Error Tracking within Datadog’s ecosystem. 

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do: 

• Manage, mentor and grow the engineering team of 6: developing their skills and supporting their career development

• Help define priorities and build out the roadmap in partnership with your team, product manager, and stakeholders

• Promote a culture of collaboration and cross-team work across other Datadog product engineering teams, encouraging them to build features using Case Management

• Broadly communicate team health, productivity and wins to senior leaders

• Own the full development lifecycle and operations of our systems

• Be technically involved with the team: driving architectural discussions, reviewing RFCs and pull requests, and sometimes contributing code yourself.

Who You Are: 

• You have engineering management experience and are passionate about building a great team culture.

• You have experience working in an environment with a high bar for reliability and security (e.g., managing on-call for a team, operating live services, having the team write RFCs).

• You have experience communicating and collaborating with other teams and stakeholders.

• You have experience with the product lifecycle and enjoy working across product and organizational boundaries.

• You have built and maintained systems at scale.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth: 

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• Intradepartmental mentor and buddy program for in-house networking

• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)

• Access to Inclusion Talks, our Internal panel discussions

• Free, global mental health benefits for employees and dependents age 6+

• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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