Training Delivery- Hybrid, Franklin, TN.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

This role will have a focus on training Claims processing and Claims Call Center staff for all products including Final Expense, Accident and Health and Medicare Supplement policies. Training for other departments are also in scope of this role, to support the overall business as needed.This position also:

• Holds accountability for leading and training new colleagues through the onboarding experience, from initial orientation and training to individual education on job expectations as well as team priorities and responsibilities.
• Designs, develops and delivers curriculum and training sessions to designated audiences of learners.
• Collaborates with local leadership and other design and development professionals to ensure the successful development and delivery of training materials and events that transfer of learning back to the job.
• Independently oversees the classroom environment, managing all aspects of student performance and feedback to management. .
• This is an Individual Contributor role.

• Lead training sessions for designated audiences
• Actively engage with other training design and development professionals to collect and coordinate subject matter expertise, to collaborate on and influence the design and development of curriculum, and to ensure that the right curriculum is developed using the appropriate learning medium.
• Revise and customize the curriculum to reflect the unique geographic, product, and/or audience variations.
• Manage participant performance in the classroom, to ensure adherence to Aetna standards and policies; provides feedback to management as appropriate; may be required to manage the administration of Aetna's performance
• Analysis of individual performance assessments and development of action plans to appropriately manage Aetna's performance management processes for new hire situations with appropriate business/educational management, ER, and HR support
• Work with local business leaders to align the performance variables required to transfer learning back to the job.
• Assess the effectiveness of training programs during and at designated intervals after delivery.
• Collect and share curricula and training event feedback from program participants and local business leaders.
• Participate in the development effort to enhance the curricula and training events based on that feedback.
• Use formal instructional design methodology, working with instructional design staff, to develop performance-based training and educational tools.
• Develop and conduct follow-up assessments to determine the effectiveness and, when appropriate, ROI of training programs.
• Lead team building sessions and/or games for engagement and collaboration among staff
• These responsibilities are included but not limited to other training tasks given by management as needed for the business.

• Two to three (2-3) years of experience in a training capacity or equivalent experience
• Two to three (2-3) years of experience and understanding of Medicare claims processing and/or Healthcare claims processing
• One to three (1-3) years call center experience
• Previous presentation and training skills
• Competent PC skills and proficiency in MS Office
• Fluency in English Communication (written / verbal) is a MUST.
• Work a Hybrid Work Schedule ( In office 3 days a week)
• Excellent facilitation skills and the ability to interact effectively with people at all levels of the organization.

• Demonstrates strong facilitation skills.
• Demonstrates strong aptitude for instructional design including excellent written skills, ability to take complex topics and break it down into smaller, logical chunks, can write clear learning objectives.
• Applies innovative, creative, "out of the box" thinking to problems.
• Strong analytical, influence, conflict resolution, problem solving, negotiation and project management skills.
• Excellent oral and written communication, interpersonal and presentation skills.
• Proactively and quickly learns new systems, tools or content areas to achieve results.
• Technologically literate - familiar with IT focused frameworks, systems and methodology.
• Embraces change, ability to see opportunities for change, to capitalize on them and implement them when appropriate, process improvement mindset.
• Assumes responsibility for personal and professional development.
• Exceptional focus on customer experience.

• Bachelor's Degree and/or equivalent work experience in claims training and/or claims knowledge/ healthcare training

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.