Supervisor, Copay Assistance Revenue Cycle Management - Monroeville, PA (Hybrid)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Supervisor, Copay Assistance Re venue Cycle Management (RCM) . The Specialty Billing and Collections Supervisor will be responsible for leading a team of individuals responsible for the billing of Copay Assistance plans and ensuring payments are received timely from the programs. They will oversee the daily operations of the copay assistance programs, ensuring accurate and timely processing of transactions. This includes timely follow-up of all open AR and providing routine reporting to leadership. The Supervisor acts as a key liaison between internal teams and external partners, fostering collaboration and a culture of continuous learning. As part of this team, you will work in a fast paced and team focused environment.We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.Located in the Monroeville facility, this opportunity also provides free parking.Key Responsibilities of the Supervisor, Copay Assistance Revenue Cycle Management (RCM):

• Hire, onboard, train and retrain staff necessary to achieve key metrics
• Provide scheduling to support operational hours and ensure billing and collections coverage across payer and patient time zones.
• Manage work distribution to ensure completion of all billing activities occur within the department goal.
• Monitor colleague production and track performance for a high-volume transaction area.
• Coach and mentor staff, providing research and best practice advice on escalated billing and accounts receivable issues.
• Develop, maintain and review Job Aids, Workflows, and Policy & Procedures for accuracy and completeness.
• Complete routine billing/AR reviews, summarizing key drivers and ensuring proper steps for unbilled and open AR are being followed.
• Serve as the primary point of contact for escalated issues, troubleshooting and resolving complex cases.
• Collaborate with cross-functional teams to optimize processes and ensure regulatory adherence.
• Support your team by answering questions/resolving issues
• Review adjustments/reverse-rebill requests
• Identify opportunities for process improvement within revenue cycle
• Hold regular meetings with your direct reports
• Host Monthly Team Meetings

• 1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance.
• 1+ year(s) of leadership experience.
• Must live within a 1-hour commute from the Monroeville, PA office

• 3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance.
• Ability to coach, manage, develop, and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance.
• Ability to find creative solutions to issues and foster that type of creativeness in your team.
• Ability to develop a highly productive team through solid communications and feedback.
• Experience in a high volume, fast-paced production environment.
• Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments.
• Strong presentation skills.
• Excellent oral, written, and interpersonal communication skills.
• Prior experience with AR reporting including trending, aging, forecasting, etc.
• Skilled in use of MS Office Applications, particularly Excel.
• Ability to translate and effectively analyze large data sets.
• Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team.

• Verifiable High School Diploma or GED required.
• Bachelor's Degree preferred.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.