Supervisor - Clinical Operations - Work From Home

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Supervisor, Clinical Operations - Site of Care (SOC) is responsible for providing day-to-day leadership and strategic oversight to the SOC business unit. This role is focused on optimizing operational performance through talent development, quality improvement, innovation, and cost reduction. The Supervisor plays a key role in guiding the Infusion Representative and Support Teams to ensure high-quality service delivery, regulatory compliance, and seamless coordination across internal departments.

Core responsibilities include managing daily operations, driving performance against established metrics, overseeing training and policy implementation, and supporting the accurate and timely redirection of patients to appropriate sites of care. This position requires strong collaboration with internal stakeholders to ensure that service level expectations for both physicians and patients are consistently met.

The Supervisor is also accountable for ensuring standardization of processes, promoting consistency in workflows, and maintaining compliance with all applicable federal, state, and client-specific requirements. Additionally, this role represents the SOC team in client-facing meetings, supports new client implementations, and serves as a primary escalation point for operational issues.Required Qualifications

-Medical Benefit Knowledge

-Pharmacy Benefit Knowledge

-Demonstrated experience managing staff.

-Demonstrated ability to work in fast pace, multi-tasking team environment while meeting deadlines.

-Highly skilled in leading significant change efforts.

-Ability to summarize complex issues and problems into a concise report, focused on key findings and outcomes.Preferred Qualifications
Knowledge of the Aetna Systems (GPS, Novologix, GIAS

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.