Standard Operating Procedure Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The Standard Operating Procedure (SOP) Writer will be responsible for designing, developing, and maintaining the SOP library within the Medical Pre-Payment Policy and Pre-Certification Management team. This role is essential for ensuring operational consistency, regulatory compliance, and the transfer of institutional knowledge. The SOP Writer acts as a bridge between technical experts, managers, and end-users, converting complex processes into clear, actionable documents that guide daily operations. SOP Development:

• Writing, reviewing, and updating SOPs : Provide clear, step-by-step guidance on daily operations and complex processes.
• Analyzing existing procedures : Identify areas for improvement or standardization.
• Developing SOP templates and checklists : Create standardized documents for organizational use.
• Conducting interviews and process observations : Capture tacit knowledge and undocumented steps.
• Coordinating with departments : Work with Quality Assurance, Regulatory Affairs, and Human Resources for SOP approvals.
• Maintaining audit trails and version histories : Ensure all SOPs are properly documented and updated.
• Responding to audit requests : Provide necessary documentation for internal or external regulators.
• Creating supplementary documentation : Develop FAQs, flowcharts, visuals, or reference guides.
• Participating in process improvement projects : Contribute expertise in workflow mapping and documentation.
• Training users : Educate staff on SOP access, interpretation, and compliance obligations.
• Monitoring user adherence : Gather metrics on SOP effectiveness.

• Collaborating with teams : Identify inefficiencies and areas where SOPs can improve consistency and quality.

• Ensuring user-friendly formats : Present SOPs in formats like flowcharts, diagrams, and checklists to aid comprehension.

• Working with SMEs and staff : Gather insights, clarify procedures, and validate content.

• Supporting SOP rollout : Participate in training sessions, create supplementary materials, and answer user queries.

• Overseeing SOP organization : Manage the storage and lifecycle of SOPs within document management systems, ensuring easy accessibility and version control.

• Experience: 3-5 years of progressive experience in clinical operations, with a focus on developing standard operating procedures (SOPs).
• Knowledge: Familiarity with medical terminology, healthcare policy, and governance is essential. Understanding of the Centers for Medicare & Medicaid Services (CMS) or other regulatory bodies is a significant asset.
• Skills: Exceptional organizational, communication, and time-management skills are critical.
• Technical Proficiency: High-level proficiency in productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint) and other document management systems is necessary.
• Commitment: Dedication to fostering diversity, equity, inclusion, and a culture of continuous improvement.

• Bachelor's degree in English, Technical Writing, Communications, Business, or a related field; advanced degrees or certifications in technical writing are a plus.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.