Staff Quality Engineer

Position Summary
Seeks opportunities to improve quality assurance processes and methodologies, implementing best practices and driving continuous improvement.
Conducts risk assessments to identify potential areas of concern in software development operations and prioritizes testing efforts accordingly.

Establishes quality metrics, collects relevant data, and prepares reports that measure and communicate the effectiveness of the quality assurance process.

Ensures that software products comply with industry standards, regulations, and security protocols.
Develops comprehensive test plans, test cases, and test scripts and actively participates in the testing process to ensure thorough testing of software products.
Identifies, tracks, and manages defects throughout the testing lifecycle, ensuring that issues are appropriately addressed.
Collaborate with shared services team on test automation efforts, developing automated test scripts and frameworks to streamline testing processes.
Provides training and mentorship to quality assurance engineers, promoting skill development and knowledge sharing within the team.
Identify opportunities for quality assurance processes to seamlessly integrate into the continuous integration and continuous delivery (CI/CD) pipeline, promoting continuous testing and deployment.

Required Qualifications
7+ years in the software industry performing a Lead Quality Assurance Lead role, as well as hands on experience creating test plans, test cases, tracking defects, reporting status to various levels in the organization
2+ years' experience testing Natural language speech recognition, conversational AI and cognitive solutions, or similar consumer solutions.
2+ years' experience with automated test tools including Hammer On Demand (voice) and Selenium or Playwright for (chat)

Preferred Qualifications
Experience testing IBM Watson Assistant Voice & Chat Bots
Familiar testing language models, text to speech, speech to text
Familiarity with leveraging Postman or SoapUI for API testing
Experience working in SAFe / Agile methodology
Understanding of Rally for project and test management
Knowledge and experience testing software applications within the Healthcare industry
Experience interpreting dialog flows in Lucid Chart and/or Visio Education

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience) BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunitiesPay Range

The typical pay range for this role is:$106,605.00 - $213,210.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 06/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.