SRE - Reliability Operations Engineer

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary:

We are seeking a SRE - Software Operations engineer with deep expertise in SRE, immaculate analytical and troubleshooting ability. This role demands a balance of strategic planning, hands-on engineering, and effective incident management to maintain high availability and business continuity. This role is instrumental in ensuring the stability, scalability, and performance of CVS Health's next-generation platform to revolutionize the pharmacy system focusing on providing improved and better experience enabling customers to live their healthier life with cutting edge technology.Key Responsibilities:

• Serve as a technical SME, with deep understanding of application architecture and database interactions, enabling effective troubleshooting and optimization.
• Collaborate with cross-functional teams to resolve customer issues, troubleshoot incidents, and improve system reliability.
• Conduct advanced data analysis to uncover critical business insights and assess the impact of product enhancements.
• Drive the evolution of SRE practices, including defining and refining SLIs/SLOs, incident response protocols, and postmortem processes.
• Implement and manage incident response workflows, ensuring thorough root cause analysis and continuous improvement through post-incident reviews.
• Participate in on-call rotations, providing expert-level support during production incidents and driving rapid resolution.
• Lookback activity for major production issues ensuring all open items are tracked and brought to closure with Short term and/or long term solutions.
• Identify gaps in operations and automate task to bring operational excellence , reduce toil and accelerate TTD/TTR.
• Effectively prioritize and execute tasks within tight deadlines in a fast-paced environment.

• Hands-on experience in software operations, observability, and incident management.
• Strong technical knowledge of distributed systems, databases, and cloud infrastructure.
• Deep understanding of REST services with Java and Spring Boot.
• Hands-on experience with observability tools (e.g., Splunk, Datadog, Prometheus, Grafana).
• Proficiency in languages (e.g., Java, SQL, Big Query, Postgres, React, ).
• Strong analytical and communication abilities, with a proven track record of cross-functional collaboration and driving operational excellence.
• Passionate about solving complex problems using AI-driven approaches.
• Quick learner with the ability to adapt to evolving requirements and environments.
• Capable of interpreting data and telemetry to support informed decision-making.
• Domain experience in Retail and Healthcare sectors.

• 4+ Years of experience in IT operations, with significant responsibilities in system monitoring and troubleshooting enterprise applications.
• 3+ Years in a Site Reliability Engineering (SRE) role.
• 3+ Years with incident/event management platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana, ELK, SNOW).
• Experience in managing service reliability platforms (e.g., xMatters, OpsGenie), configuring incident notifications, incident command workflows, and automating incident remediation workflows.
• Experience with and knowledge of cloud environments, cloud monitoring platforms, and container orchestration tools (e.g.,GCP/GCM, Kubernetes,Rancher).
• Experience with and passion for building re-usable framework which would serve as a base to build the operations across multiple platforms.

• Bachelor degree from accredited university in Computer Science, Engineering, or a related field.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.