Sr Mgr,Product Experience Design

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Role Description:

At CVS Health, we're building connected, community-based healthcare experiences focused on prevention and better management of chronic disease. Through our Health Care Delivery channels, which include primary care, retail health clinics, home health services, and provider enablement capabilities, we're driving improved outcomes, enhanced patient experiences, better access to quality care, and reductions in care costs. Our Health Care Delivery department spans CVS MinuteClinic, Oak Street Health, RubiconMD, CSV Healthspire, and other CVS subsidiaries. As a Sr. Design Manager for a clinical platform team within CVS Health Care Delivery, you will oversee design for an industry-leading clinical operations and population health platform. This platform supports the delivery of high-quality care to diverse populations across our various subsidiaries. While technology built for healthcare is traditionally difficult to use, clerically burdensome, and impossible to navigate, CVS Health is working to restore joy to the practice of medicine by building solutions tailored to the needs of our Care Teams. You will advocate for a team of UI, UI and product designers, enabling them to perform at the highest level in our industry. You will use your collaboration skills to set the standards and processes to ensure that every product we develop 'wows' our users with its ingenuity, intuitiveness, and function. A key aspect of this role is the ability to manage multiple design projects that span across our various companies within the Health Care Delivery portfolio. The ideal candidate will possess outstanding people skills, acute attention to detail, and the ability to advocate for the design team's success. Note: This is a management position over a collection of teams, not an individual contributor role. Core Responsibilities:

• Team Member Development: You will hold 1-on-1 meetings with direct reports to support their career development, making sure each have an individual growth plan to realize their full potential. In addition, you will find and enable development opportunities for team members.
• Team Advocacy: You will advocate for the design discipline and ensure design strategy is considered in every stage of each project.
• Hiring & Onboarding: You will grow the team by attracting and hiring talent and developing that talent for success.
• Project Management: You will prioritize projects, time, and tasks to meet deadlines for and/or with their direct reports. You will work with business partners to prioritize new features and customer experience improvements by advocating for the customer and providing user experience insights.
• Team Process Improvement: You will collaborate with Product and Engineering managers to establish and evolve the design practice and process for the greater UX/UI team.
• Project Metrics and Data Analytics Tracking: You will work with product management, engineering, and product ops organizations to measure product usage using UX metrics and seek alignment on how product roadmap capabilities will move the needle on the key metrics
• Design Documentation Quality: You will ensure team members document user experience solutions by reviewing presentations, user flows, wireframe specifications, visual comps, prototypes, and other necessary documentation to communicate the recommended user experience to stakeholders and development teams.
• Design Review: You will maintain design quality by leading review sessions with work partners (business stakeholders, and development teams), UX team, and leadership to share design direction and gather feedback
• Culture Establishment: You will ensure the design team is a great place to work through rituals, team-building activities, and encouraging positive feedback.
• Logistics: You will handle tasks such as acquiring technology, managing team travel, organize documentation
• Other duties as assigned

• 7+ years of experience in user experience design, user interface design, visual or graphic design, information architecture, interaction design, human factors, and other related UX/UI disciplines
• 3+ years of experience managing, leading, and mentoring UX teams
• Must have a strong portfolio demonstrating past work experience and deliverables (e.g., visual designs, graphic designs, wireframes, user flows, site maps, research, etc.)
• Experience working with senior business and technology partners
• Experience with all stages of the software development lifecycle in both traditional, waterfall and agile
• Familiarity with design and prototyping tools, such as Adobe Products and Figma
• Familiarity with translating business objectives into actionable roadmaps for design teams
• Experience managing and directing a cross-functional team on large-scale customer experience projects
• Demonstrated abilities in systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user experience
• Experience creating and managing detailed design documentation for developers and product managers and standards for teams to follow
• Active contributor in group brainstorms who is comfortable expressing ideas, either informally or in more formal presentations, both to peers and senior stakeholders
• Phenomenal written and verbal communication skills that inspire others and inject energy and enthusiasm into the organization
• Note: An online digital portfolio with at least 5 project case studies is required
• Someone who embodies being 'Oaky'
• US work authorization

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.