Sr. Manager Pharma Reporting Projects and Scrum

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.The Pharma Reporting Projects and Scrum Sr. Manager will lead the implementation of pharmacy reporting and technology solutions aligned with pharmaceutical manufacturers' contractual requirements. This role focuses on issue resolution, capability development, and long-term stabilization.Key Responsibilities:

• Lead the Pharma Reporting scrum team as the business owner - prioritizing user stories, defining requirements, partnering with IT on solutions, and shaping the product roadmap.
• Manage business resources on the scrum team, assigning tasks and ensuring consistent participation in meetings, refinement sessions, and software releases.
• Represent Pharma Reporting in capital projects that impact Pharma data and reporting.
• Draft project requests and support capital planning for long-term reporting improvements.
• Collaborate with internal and external stakeholders to understand data and reporting needs, offering consultative recommendations that drive business value and meet client expectations.
• Recommend and implement system and process enhancements to improve data quality and reduce manual effort.
• Act as a subject matter expert on Specialty Pharmacy operational data, advising on system and process changes to meet Pharma requirements.
• Analyze and triage complex data/reporting requests, perform root cause analysis, and implement corrective actions.
• Design and oversee operational tools (dashboards, reports, templates) to support decision-making and address both short- and long-term reporting needs.
• Develop and deliver clear, concise presentations for senior leadership and external clients.
• Provide technical consultation on data analysis, reporting capabilities, and system functionality.
• Serve as a solution manager by creating and executing complex SQL queries to support data analysis and issue resolution, and by identifying opportunities to enhance technology and reporting processes.
• Mentor solution managers on Pharma data structures, operational workflows, and advanced SQL techniques to build team expertise.
• Support additional data-related requests from Pharma clients as needed.

• Minimum 4 years of experience in SQL or a related programming language
• 7+ years of total work experience
• Minimum 3 years in a professional services environment, including report design, reconciliation, and root cause analysis
• 2+ years working within a scrum or similar development framework
• 2+ years of Specialty Pharmacy experience
• Proven ability to influence and build effective working relationships across teams and stakeholders
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Experience with Teradata and Oracle databases
• Ability to develop clear and impactful PowerPoint presentations
• Intermediate proficiency in Microsoft Excel

• 2+ years mentoring team members or peers
• 2+ years in a client-facing role, demonstrating strong stakeholder engagement
• Understanding of cloud computing environments
• Experience reviewing and redlining contractual documents
• Strong knowledge of requirements documentation, including business, functional, and solution requirements

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.