At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The Pricing Guarantee Audit Senior Analyst is focused on supporting research and response to client audits. Leading efforts to research and respond to clients pricing guarantee inquiries and audit reporting.An important component of the role is to engender deeper data understanding for the Client Audit team through performance analysis, trending, and frequent communication--both in writing and verbally, working collaboratively in group conference calls, direct interactions and report delivery with audiences that include vendors, partners, operations management and senior management--to foster understanding of performance trends and issues and focus data-centered corrective action that serves as the engine for performance improvement.Analysis efforts include asking questions and investigating to understand datasets, drawing connections between various types of performance data, such as connections between quality, service levels, training, staffing and customer satisfaction, and comparing data across sources.
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The Performance Guarantee Audit Senior Analyst operates in areas including, but not limited to the following:
Collaborates with internal and vendor partners to identify and understand data and information needs.
Establishes processes and infrastructure to capture and house data from relevant sources.
Ensures data consistency across vendors and reporting media.
Makes extensive use of tools such as Microsoft Excel, Power BI and SQL requiring advanced skills.
Writes code and queries using languages such as R and SQL to capture, clean, consolidate, store, access, audit, visualize, trend and report on vendor performance data.
Creates audit responses, new reporting, envisions, codes and implements data and report automation tools and processes to improve reporting efficiency and accuracy.
Analyzes performance and provides summary reports and trending.
Identifies and escalates data accuracy concerns for partners to address.
Facilitates action-focused/data-centered conversations with stakeholders about opportunities and trends in the data.
Contributes to ad hoc special projects.Required Qualifications
2-3 years with Performance guarantee and Client Audits
Effective Communication - Verbal and Written
Detail Oriented and Quality driven
Commit to meeting deadline datesPreferred Qualifications
Microsoft Access, Excel, SAS, SQL, RxClaim
Bachelor DegreeEducation
High School Diploma or G.E.D. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.