Sr Account Manager (Group Retiree Solutions)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.As a Sr Account Manager, you will serve as the primary contact for clients within their group retiree line of business. As a seasoned healthcare sales professional, you will use your years of expertise to develop relationships internally and externally, grow our business through retention, and offer cost saving solutions to existing clients. You will accomplish this through:Position Summary:

• Working collaboratively within a designated team to manage large complex Government clients with group retiree benefits.
• Developing service strategies to ensure retention of members for assigned book of business.
• Achieving individual cross sell, growth/retention targets and customer satisfaction levels.
• Creating collaborative partnerships to develop a comprehensive strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy.
• Executing tactical components of the account team's business plan (including marketing strategies) for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Developing and managing service plans in the most proactive and strategic manner possible and finds new and innovate ways to show customers the value of the products and services they have purchased. Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
• Leading and mentoring account managers to resolve simple and complex issues and develop solutions proactively. Takes the lead on management of the integration of client's and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.