Specialty Pharmacy Supervisor, Call Center Overnight

Administration- Handles system issues and inputs IT Tickets (Employee provisioning IT-001, Badge Access, Incident reports, participating on bridge calls) for resolution of issues with minimal business impact. Attribute review. LearningHUB completions. Time card reviews and adjustments

Production- Time in production of core functions they supervise

Quality Audit/Scorecard- Quality conference calls, Spot check Audits and score card Prep-Tableaus, Metrics Review, Verint Five9/etc.Required Qualifications

• 2+ years of leadership experience in supervising a team in a customer service environment.
• 4+ years of customer service experiencePreferred Qualifications
Knowledge of:
• Healthcare industry
• Call Center operations

• Verint, Five9, Call Recording Systems, WorkdaySkilled in:
• Microsoft Office Suite; operating systemsAbility To:
• Identify and solve problems.
• Respond to common inquiries or complaints from customers, regulatory agencies, or member of the business community.
• Effectively present information to customers both internal and external.
• Apply basic accounting principles and analyze financial reports.
• Identify and solve practical problems with a variety of concrete variables in standardized situations.
• Interpret an extensive variety of technical instructions.
• Analyze, interpret, and resolve performance issues.

-SME/Team Lead experience

Education

High School Diploma or General Equivalent Development (GED)
Preferred Bachelor DegreePay Range

The typical pay range for this role is:

$40,600.00 - $76,500.00 Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$43,888.00 - $76,500.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 09/03/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Tallahassee, FL

Job ID: CVS-R0691460

Employment Type: OTHER

Posted: 2025-08-29T00:21:07