At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Responsible for the direct daily supervision of frontline pharmacy colleagues (representatives and technicians) personnel processing medications dispensed by CVS/specialty Pharmacy Network. The Supervisor is responsible for guidance and direction to staff, directing daily workflow, schedule preparation and management, ensuring adherence to standard operating procedures, interviewing/hiring process, staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparation. Supervision activities include those outlined in reporting employee essential duties and responsibilities below.
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Required Qualifications
- 1+ years of leadership experience in supervising a team in a customer service environment
- 3+ years of customer service experience
- Monroeville, PA
- Fairfield, NJ
- Raleigh, NC
- Bartlett, TN
- Tampa, FL or Orlando, FL
- Flowermound, TX
- Troy, MI
- Mount Prospect, IL
- Lenexa, KS
- Redlands, CA
- Chandler, AZ
- Las Vegas, NV
Knowledge of:
- Healthcare industry
- Call Center operations
- Microsoft Office Suite; operating systems
- Identify and solve problems
- Respond to common inquiries or complaints from customers, regulatory agencies, or member of the business community.
- Effectively present information to customers both internal and external.
- Apply basic accounting principles and analyze financial reports.
- Identify and solve practical problems with a variety of concrete variables in standardized situations.
- Interpret an extensive variety of technical instructions.
- Analyze, interpret and resolve performance issues.
Required:
High School Diploma or General Equivalent Development (GED)
Preferred:
Associates Degree or Bachelor's Degree Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.