Senior Representative, Collections Omnicare (Remote)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

CVS Health is seeking a Senior Representative, Collections Omnicare (OCR) to join our team! The Senior Representative is responsible for managing a portfolio of business to business receivables in a fast-paced healthcare environment. Partnering with clients and internal team members to maximize cash flow while maintaining a positive client relationship. Adherence to corporate and regulatory policies, negotiation of payment arrangements, and ability to understand contracts. Display a professional manner, offering solutions and suggestions for process improvements and working closely with Management to exceed collection goals.Key Responsibilities

• Effective and efficient resolution of client account balances within prescribed company and federal guidelines and policies via phone, letter and email correspondence.
• Identify targeted accounts for improvement in delinquency.
• Develop work out strategies with customers which includes payment plans, promissory notes, payment and release agreements, and settlement and release agreements.
• Responsible for reviewing customer contracts to ensure compliance.
• Advanced problem solving, analytical and interpersonal skills, demonstrating the ability to work with others from internal and external areas with various levels of authority/responsibility, while providing excellent customer service.
• Demonstrate the ability to identify and analyze trends and patterns.
• Able to work concurrently on several projects, each with specific instructions that may differ from project to project. Ability to work independently and be able to understand, carry out and provide detailed instructions.
• Other duties as assigned.

• 6+ months of experience in Accounts Receivables.
• 5 years of experience with Microsoft Office, including but not limited to Word and Excel.

• 3+ years of experience with Business to Business (B2B).
• Advanced knowledge of the healthcare industry is preferred, as well as working knowledge of Medicaid, Medicare & third-party insurance.
• Demonstrate a comprehensive knowledge of FDCPA, HIPPA, compliance guidelines and related laws and regulations.
• Knowledge in an internal billing and collections systems is preferred.

• High School Diploma or GED or equivalent experience required. Bachelor's degree preferred.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.