Senior Network Relations Liaison

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Senior Network Relations Liaison will design, develop, contract, maintain, and enhance relationships with facilities, physicians and ancillary providers which serve as contractual networks of care for members. They will foster growth of and enhance network for the First Health Network.

Joining this team will enable you to be a part of an exciting opportunity where you can manage relationships with our most key health systems, in order to improve the provider experience for the network. This position will be focused on providers in the Minnesota & upper Midwest territories.In this role, you will:

• Monitor the First Health Minnesota inbox for questions, concerns, and escalations.
• Help distribute questions, concerns, and escalations to the contract managers or director as necessary.
• Review and submit "fix" tickets to either the First Health load team or to payors, such as Aetna.
• Work with internal teams and attend meetings to review status and questions regarding repricing projects or system data.
• First Health system review to determine network data accuracy and par vs non-par status of providers.
• Help internal and external customers with correct processes for escalations, questions, fixes, and general issue resolutions.

• 3+ years of experience in business segment environment servicing providers with exposure to benefits and/or contract interpretation, including experience with claims systems and network databases.
• 3-5 years of experience with business segment specific policy, benefits, plan design, and language.
• Ability to work Central Standard Time hours.

• Strong verbal and written communication, interpersonal, problem resolution, and critical thinking skills.
• Excellent relationship building skills.
• Working knowledge of business segment specific codes, products, and terminology.
• Currently resides in Minnesota.
• Bachelor's degree.

• High school diploma or GED.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.