Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Summary:
As a Sr. Manager, Learning & Development (L&D) Programs, you will be responsible for designing, delivering, and evolving learning experiences that accelerate the growth and development of Enterprise Technology talent within the DDAT (Digital, Data, Analytics and Technology) organization. You will lead one or more of these programs, while contributing to other activities and functions within the Tech Ops learning team, including diagnosing needs, developing creative solutions, and driving measurable results. A significant portion of the role includes developing learning roadmaps for colleagues, and managing and communicating about the courses, curriculums, or programs available to them. You will interact with various senior-level partners; the ability to influence and lead change and ensure strategic alignment of business insight and leadership skills in all programs will be paramount to your success.
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- Partner with DDAT Leaders, HR Business Partners, Learning & Development CoE members, and other Talent-focused experts and business leaders on learning initiatives and priorities. Understand functional and organizational business objectives and assess learning needs. Identify, design and/or deliver professional development or targeted capability-building experiences to be consistent with our culture, talent strategy and business needs.
- Curate, design and manage learning paths and curriculum for engineering professionals that support up-skilling and talent development goals. Manage one or more Digital L&D programs. Contribute to a best-in-class talent development strategy, participate in cross-functional L&D workstreams, manage or create analytics and reporting for relevant Enterprise Technology learning initiatives, and drive adoption and expansion of new Enterprise DDAT L&D programs within Digital.
- Define and communicate learning roadmaps for various Enterprise Technology roles and positions; help drive the intended growth and support the career goals of individual colleagues and leaders.
- Lead or participate in assigned Tech Ops project teams and work with DDAT leadership to execute on learning priorities and initiatives, including change management efforts that support or enable learning and development objectives and key results.
- Demonstrate the highest levels of teamwork, responsiveness, and accountability.
- Inspire teamwork and adaptability through leading by example.
- Drive for results by holding self and others accountable for achieving best outcomes. Track success metrics of learning programs and/or team initiatives and provide regular updates to Business Leaders as appropriate.
- Establish and maintain business and technical knowledge, with respect to the skills and capabilities required to deliver Digital products, programs, services, processes, and systems.
- 5+ years of experience in a Learning & Development, Technology Talent Development or Change Management role, or similar.
- 5+ years of experience planning and executing end-to-end learning, content development projects or change management initiatives.
- 5+ years' experience with Bloom's taxonomy, creation of learning objectives, content/curriculum development or curation, and the ADDIE Model of course development.
- 2+ years of experience and demonstrated expertise in coaching learners and facilitating training sessions, workshops, and meetings.
- 2+ years of experience demonstrating an ability to navigate ambiguity and changing priorities; must be skilled in agile thinking with ability to quickly reassess needs, pivot and take high impact action(s)
- 2+ years of experience partnering with and building solutions for or with engineering teams and experience working within a large enterprise.
- Experience with content or course management in SABA or other Learning Management System.
- Must be able to travel up to 10% nationwide annually.
- Technical savvy: experience partnering and working closely with technical or software development teams and their leaders/stakeholders, possesses a working understanding of software development or architecture concepts.
- Passion for building and helping others build accessible products, processes, and solutions; including the ability to evaluate the relative accessibility of learning or presentation assets and identify gaps and improvement needs.
- Ability to train and coach colleagues on various accessibility/A11y topics, promote and share the importance of A11y/inclusive and accessible approaches and understand the overlap between user experience, learner experience and A11y
- Knowledge of or exposure to assistive technologies (JAWS, NVDA, VoiceOver)
- Comfortable presenting, operating, and collaborating within a remote and hybrid work environment; experience presenting and facilitating with large groups.
Bachelor's degree or equivalent working experience in Computer Science, Learning & Development, Organizational Psychology, Change Management, or a related discipline.
Pay Range
The typical pay range for this role is:
$75,400.00 - $190,700.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 04/02/2024
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.