Senior Manager - Provider Network Project Management

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary The Senior Manager, Project Program Management, will help formulate, lead, and champion strategic initiatives in partnership with Executive leadership, internal stakeholders. The Senior Manager will support the Network Region Lead in initiatives that significantly impact company strategy, enabling the West/South Central Region to be competitive in the marketplace and effectively serve its customers. Initiatives may range across operational change, new uses of analytics and technology, process standardization, new market opportunities, enhanced customer service, and more.

• Create executive presentations, communications, and summary documents to support Monthly Operating Review (MOR), Town Halls, and supporting background documentation.
• Track strategic initiatives supporting the Network organization through the Region.
• Help drive strategy alignment, planning and execution in collaboration with Network CNOs and Network Market Leads.
• Identify and implement best practices throughout the region.
• Integrate relevant data and information and apply the findings to positively impact our business and function along with share key insights and actions based on data and metrics.
• Leading and managing all aspects of a strategic project such as planning, coordination, development, and implementation.
• Tracking progress and communicating project status on a regular basis, anticipating, and surfacing issues, proposing solutions as required.
• Proactively identifying opportunities for improvement across the region.
• Acts as an advocate for change, influencing others to see the value in project; driving innovative and realistic solutions that align to the company's strategic direction.
• Engaging the appropriate resources needed to define and approve the project scope, requirements, and acceptance of the new functionality or change, prior to the projects' go live dates.
• Ability to identify changes and/or enhancements needed to work processes to increase efficiency and accuracy, set and achieve short- and long-term goals, drive change and return on investment (ROI) delivery.
• Understand implications of proposed solutions or process changes and supply guidance on alternatives where necessary.
• Effectively manage team/stakeholder expectations and engagement through clear and frequent communication regarding status updates, critical path progress, and variances from project plan.
• Assists with the management of internal relationships, processes, and performance drives (in some cases relationships may be external)
• Other project management duties, assignments, and/or activities, as assigned

• 7+ years of related experience in project/program management, operations management, business consulting, and/or business analysis
• Demonstrated success using verbal and written communication skills to present information.
• Candidate must reside in the west / south central territory
• Strong Microsoft Office Suite Proficiency (PowerPoint, Excel, etc)
• Experience includes development and management of multiple projects and/or programs, simultaneously
• Self-starter with the ability to work independently and effectively prioritize multiple deliverables
• Demonstrated flexibility to manage conflicting priorities and multiple projects concurrently
• Expert problem-solver who is an analytical critical-thinker with ability to execute remediation plans
• Ability to influence, collaborate, and communicate effectively with all levels and varying audiences
• Leadership abilities that include motivating others, giving and receiving feedback, leading without authority and delegation
• Excellent relationship management skills, with experience collaborating across various teams, business segments, functional areas, and/or stakeholder groups
• Experience in crafting business solutions through planning, assessing and implementing change management initiatives

• 3+ years of direct project management experience; managing medium-to-large-scale, cross-functional projects
• 5+ years of Provider Network experience
• Ability to interact with others in a collaborative and professional manner while fostering teamwork and knowledge sharing to complete key tasks
• Experience extracting, manipulating, and analyzing large data sets and then using it to draw conclusions and guide goal setting, objectives and priorities
• Strong presentation and communication skills with experience presenting to various business groups
• Aptitude to communicate complex findings and conclusions in an easy-to-understand way
• Strong organizational, multi-tasking, and follow up skills
• Ability to work independently in a fast-paced environment, manage tight deadlines, and competing priorities
• Experience with development and/or application of Business rules and/or group loading rules
• Strong understanding of the various Aetna systems and the end-to-end provider experience operating model

• Bachelors Degree or equivalent professional work experience.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.