Senior Manager, Pharmacy Benefit Management (PBM) Client Experience, Remote

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Leads and oversees the successful delivery of excellent service/client experience by developing talent, refining processes, executing strategic initiatives and placing emphasis on cross-departmental collaboration. This role will be responsible for guiding and mentoring a dynamic team of approximately 9 Client Experience Managers with the primary focus of retention, growth and maximizing the potential of team members.Position is remote and can sit anywhere in US.What you will do:

• Reinforce a culture of accountability, collaboration, engaged and compassion while delivering on the HAW behaviors as outlined by enterprise.
• In conjunction with leader, analyzes the department's processes and procedures, identifying areas for improvement and implementing strategies to streamline and create efficiency for optimal client satisfaction.
• Oversight and escalation resolution ensuring alignment with organizational objectives and stakeholder expectations.
• Attends meetings with department implications and collaborates with multiple departments, fostering cross-functional collaboration and coordination to achieve personal and collective milestones.
• Communicates key insights and feedback from market, team and partners to leadership team for review and consideration
• Conducts personnel evaluations and assessments, monitoring progress, identifying risks and issues, and taking corrective action as needed
• Influencing quantitative and qualitative improvements requisite of talent development and growth trajectory of the organization
• Employer tactful methods of bridging gaps between department and departments with dependencies
• Steadfast representation of organization in internal and external settings
• Counsels and mentors team members, providing guidance, support, and coaching to enhance their skills and performance. Leveraging personal experience and best practices to augment the skill set of team members

• 5+ years' related work experience in pharmacy operations
• 3+ years' experience with direct PBM responsibilities
• Adept at execution and delivery skills
• Experience with talent/skill development and mentoring
• Strong technical and functional awareness of Client Experience arena
• Robust understanding and buy-in to culture/engagement
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.