At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Seeking an experienced Strategic Projects Senior Manager with excellent problem-solving, strategic thinking, communication, and project management skills.
The Customer Experience Strategic Projects Senior Manager is responsible for managing projects that drive value to CVS Health customers and businesses. The Senior Manager will work closely with the Executive Director, Customer Experience Strategy, and with various business partners across the Customer Experience COE to develop and execute strategies that support COE priorities and advance customer centricity across the enterprise.
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Common tasks include developing and managing project plans, maintaining strategic scorecards, coordinating with stakeholders on RFPs, managing budgets, reporting to key stakeholders, managing project risks, and providing strategic decision support.
Primary Job Responsibilities include:
Lead projects that drive customer, CE-COE and enterprise value (strategic priorities, RFPs, budget management).
- Develop and execute project plans.
- Partner with internal teams to manage data gathering and analysis.
- Coordinate with key stakeholders to report progress and escalate issues.
- Influence outcomes by making recommendations.
- Report progress against critical milestones.
- Inform various internal and enterprise scorecards to drive accountability.
- Apply sound business strategy principles to frame issues and opportunities.
- Clearly communicate opportunities and trade-offs to support decision makers.
Required Qualifications
- 3+ years of project management or communication experience, preferably in the healthcare space
- 5 years of overall relevant work experience
- Management/ strategy consulting experience is a plus.
- MBA, MPA, or advanced Finance or Medical degree.
- A strategic mindset, familiarity with strategic business frameworks, and an ability to connect insights across a variety of data sources and link them to the operational and financial realities of the business.
- Comfortable and experienced in working with and presenting to senior leadership.
- Independent project management skills: strong attention to detail and ability to proactively manage multiple priorities simultaneously (often about different subjects).
- Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations in a digestible manner that is actionable to the business.
- A growth mindset that includes the ability to accept and act upon feedback.
- Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization.
- Experience studying and/ or influencing customer, patient, or member experience.
- Adept at building relationships and influencing others without formal authority.
- PowerPoint, Word, and Excel and data visualization skills that result in compelling, professional presentations.
- Experience working with or for health plans.
- Experience working with or for retail organizations.
- Experience working in a complex organization across a variety of stakeholder groups.
Education
Bachelor's DegreePay Range
The typical pay range for this role is:$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.