Senior COBRA Consultant

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

In this role, you will:

• Perform COBRA ( Consolidated Omnibus Budget Reconciliation Act ) administration requirements as your primary responsibilities.
• Verify COBRA and retiree enrollment status, manage complex elections, terminations, reinstatements, terminations, and rate changes using proprietary systems, and addressing related eligibility questions or concerns.
• Partner directly with clients, vendors, internal teams, and technical resources on COBRA eligibility-related issues and achieve positive service outcomes.
• Collaborate with business partners to understand enterprise goals and contribute to solutions that support operational and compliance needs.
• Deliver consulting services and support COBRA eligibility discrepancy resolution, data accuracy, and reporting alternatives.
• Solve complex problems and take a new perspective on existing processes to drive improvements.
• Design, develop, and deliver transitional training processes to support the onboarding of new employees and development of junior team members.
• Ensure all communications involving sensitive member data adhere to HIPAA ( Health Insurance Portability and Accountability Act ) compliance requirements.

Required Qualifications

• 1+ year of experience working with COBRA, including knowledge of all relevant regulations.
• Highly proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Must reside in East Lansing, MI.
• Ability to work a hybrid schedule, working 3 days per week in the East Lansing, MI office.

Preferred Qualifications

• 5+ years of experience working with COBRA.
• Strong written and verbal communication skills, including active listening, professional phone etiquette, and attention to spelling, grammar, and proof reading.
• Ability to manage multiple tasks and shifting priorities while maintaining accuracy and meeting deadline.
• Self-motivated and capable of working independently, with an understanding of intent and expectations.
• Detail-oriented with a focus on producing accurate, timely results.
• Effective follow-up skills to ensure resolution of open issues.
• Collaborative team player who can operate independently when needed.
• Ability to coach and mentor others as experience grows.

Education

• High school diploma or GED.

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/06/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): East Lansing, MI

Job ID: CVS-R0641387

Employment Type: FULL_TIME

Posted: 2025-07-25T12:30:50