Senior Clinical Coordinator - Clinical Operations

The Sr. Clinical Coordinator research new cases, prescribers, provide clinical information support to internal and external customers, COA follow-ups, returned forms, processing approved action items, prescriber phone/fax contact.Primary Duties and Responsibilities:

1. Responsible for overall management and tracking of client cases in the unit. Conduct data analysis and provide research assistance for open cases. Track, coordinate and follow-up on case activities between courses of action.

2. Supports special projects in development and enhancements to program including but not limited to letters to physicians/member, standard operating procedures, operating system enhancements and streamlining of processes.

3. Coordinate letter/profile production (plan participant, physician), QC and determine if/when fulfillment can be completed.

4. Identify issues and support problem resolution with internal partners. Make recommendations and verify issue resolution through user system testing and verification. Required Qualifications

• 2-3 years of experience communicating with prescriber offices in a professional environment
• Ability to work in both team environments and individually
• Strong written and oral communication skills with medical professionals

Preferred Qualifications/Skills

• Pharmacy experience or certified pharmacy technician
• Ability to prioritize and manage multiple demands and meet deadlines with strong detail orientation.
• Professional demeanor
• Proficiency using Microsoft Office programs
• Medical vocabulary and drug knowledge

Education

• High School Diploma/GED

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 10/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Peoria, IL

Job ID: CVS-R0742013

Employment Type: FULL_TIME

Posted: 2025-10-29T19:30:54