Senior Analyst, Project Management

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
As part of the Medicaid Value-Added Benefits team, you will support the product owner for the Salesforce based, Health Innovation Platform (HIP). Responsible for managing the the day-to-day aspects of HIP, you will own HIP support ticket resolution and the ticket dashboard, VAB build out in HIP, vendor file sharing, and weekly HIP office hours. Ensure benefits will function as expected by leveraging the testing environment and communicating risks or challenges if they occur. Highly collaborative process often requires managing relationships across Medicaid health plans, VAB vendors, and other shared services areas. Liaison between users and product owner to ensure updates, enhancements, and/or issues are clearly communicated and addressed effectively and efficiently. Ensure vendors are accountable on meeting their service level agreements.

Required Qualifications

• 3+ years of managed care / health insurance industry experience.
• Proficiency in Microsoft Excel.
• Understand the fundamental principles of Medicaid.
• Demonstrated project management experience.
• Demonstrated experience successfully implementing change in complex organizations.
• Experience with enterprise-wide and/or cross-functional large-scale initiatives.

• Salesforce and QuickBase experience.
• Excellent customer service skills and a member-first mindset.
• Ability to effectively communicate complex information to various levels throughout the organization.
• Excellent research and proactive problem-solving abilities.
• Strong attention to detail.
• Ability to multi-task, work efficiently, and within an organized manner.

• Bachelor's degree or equivalent work experience.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.