Senior Analyst, Business Analytics

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThis Senior Analyst position will work with alongside 2-3 other Senior Analysts and under the guidance of a Manager level BA in a "pod-like" structure in support of an operational area within the Senior Supplement Insurance business.

• Captures vendor/customer requirements and turns them into product backlog items or process changes.
• Creates process documentation and translates into user story maps.
• Creates and presents Features/User stories to an agile scrum team and follows the requested changes through to completion.
• Works with Product Owners to support dev team members and perform business checkouts.
• Creatively translates information using business knowledge and identifies additional information needed to support analytical objectives.
• Performs analysis on production issues reported by the operations teams to determine where a root cause originates (internal or vendor systems); can identify the full impact of reported issues to help prioritize solutions and drive remediation.
• Assists in audits and remediation as needed.
• Supports implementation and rollout of vendor/customer products related to operations; works with the training team as needed to ensure operational readiness.
• Coordinates with vendors on issue reporting and resolution.
• Analyzes data for trends and translates data into meaningful information.
• Overall, provides analysis of business implications and applies problem solving skills to meet business needs.

Required Qualifications

• 3-5 years' experience in Excel
• 1-3 years' experience in Microsoft SQL, must be able to write own queries.
• Familiarity with requirements gathering techniques

Preferred Qualifications

• Experience in root cause analysis
• Familiarity with Agile principles, SAFe, and Scrum

Education

• Bachelor's degree or equivalent professional experience

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/18/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Franklin, TN

Job ID: CVS-R0664488

Employment Type: FULL_TIME

Posted: 2025-07-30T12:35:17