Senior Analyst, Application Support

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Maintains, integrates and implements software applications within the organization. Coordinates configuration, installation, technical troubleshooting and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems.What you will do
Design and manage application support processes, ensuring smooth daily operations across the organization.
Determines best practices to coordinate activities, prioritize tasks, and allocate resources to meet service level agreements (SLAs).
Lead the support team in resolving production incidents, performing root cause analysis, and driving problem resolution.
Provide technical guidance and mentorship on ticket handling and application knowledge sharing.
Collaborate with development, infrastructure, and business teams to maintain application performance and uptime.
Ensure compliance with security and regulatory requirements, including access reviews and certificate updates.
Document support procedures, troubleshooting steps, and knowledge base content.
Strengthen cross-functional workflows and handoffs to ensure seamless support and service continuity.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.