Rx Customer Care Pharmacist

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

Individuals with a Pharmacist license (PharmD), but do not actively dispense prescriptions to patients/customers/members. Applies highly developed skills to provide medication therapy management and clinical consultation to healthcare professionals by staying updated with evidence-based practices and monitoring adverse events. Contributes to quality improvement initiatives and delivers patient education by collaborating with interdisciplinary teams and engaging in clinical research and teaching. Ensures patient safety and enhances overall healthcare outcomes through expert clinical pharmacy services.

What you will do

• Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management.
• Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions.
• Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions.
• Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement.
• Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories.
• Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experiences.
• Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns.
• Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications.
• Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service.

• 5-7 years work experience.
• Registered Pharmacist (RPh) required.
• RI Pharmacist License
• RPh license in state of residence
• Resident of any state/territory excluding Arkansas, Georgia, Hawaii, Mississippi, Oklahoma, Puerto Rico, South Carolina, Tennessee and Washington, D.C. due to regulatory compliance
• Advanced problem solving and decision making skills.
• Advanced knowledge of medical terminology.
• Advanced collaboration and teamwork skills.
• Advanced growth mindset skills (agility and developing yourself and others).
• Advanced skills in execution and delivery (planning, delivering, and supporting).
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
• Advanced digital literacy skills.

• Resident of RI or MA preferred
• Call Center Experience

• BS in Pharmacy or PharmD

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.