At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
An exciting opportunity to join a new team! We are seeking a detail-oriented and technically savvy client Renewal Support Analyst to build the team responsible for driving revenue, customer satisfaction, product performance, membership retention, and profit growth. This role supports the client renewal process by providing strategic and technical insight, ensuring seamless execution and enhanced outcomes across a variety of client engagements.Join a newly formed startup-style team focused on driving growth in revenue, customer, product, membership, and/or profit. As part of this ground-up initiative, you'll help shape the teamKey Responsibilities
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- Conduct in-depth reviews of product and contract documentation to ensure accuracy and alignment.
- Collaborate in developing product strategies that support client and organizational goals.
- Utilize Salesforce.com and CPQ tools to manage and configure product offerings effectively.
- Analyze client change requests and implement appropriate solutions.
- Communicate discrepancies and next steps clearly through strong written and verbal communication.
- Maintain exceptional attention to detail in all aspects of documentation and analysis, and account retention.
- Manage high volumes of work, particularly during peak renewal seasons, through strong multi-tasking and time management skills.
- Gather and synthesize data from multiple systems to create a holistic view of each client.
- Coordinate cross-functionally with internal teams to ensure timely and accurate execution.
- 1-2 years with Hands-on experience with Salesforce.com or similar program.
- Proficiency with Microsoft Office products, particularly Outlook, Excel, and PowerPoint.
- Excellent verbal and written communication skills.
- Experience using CPQ.
- Experience in building and configuring medical insurance plans.
- Background in product configuration and strong product knowledge in a healthcare or insurance setting.
- Bachelor's degree preferred.
- High school diploma or GED.
40Time Type
Full timePay Range
The typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.