At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.We have removed the ability to dynamically format job description for an improved applicant and job seeker experience. Your job description will appear as plain text with no special formatting options such as bold, italics, underlines, or special layout options. Please use dashes to indicate a bulleted list as appropriate.Position Summary:
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Fortune 4 CVS Health is currently hiring for a dynamic leader to join our ORC Team. The purpose of the Regional ORC Manager position is to eliminate and reduce risk caused by organized external entities targeting CVS stores for professional shoplifting, large scale fraud and serial violent crime. In this role you will help educate and ready stores to effectively prevent and respond to incidents of organized retail crime that are the major cause of external shrink dollars as well as analyze critical metrics to identify trends in high-risk product categories and develop strategies, investigations and operational recommendations to mitigate external threats to inventory loss and profitability.
You must have proven ability to resolve high profile investigations into serial violent crimes including robbery and burglary, collaborate across multiple business channels to accomplish common objectives, and Proven ability to analyze critical metrics and data and develop sustainable solutions.The successful candidate will possess knowledge of:
• External Theft Threats, Tendencies and Prevention.
• Law Enforcement protocols and evidentiary standards.
• Retail Physical Inventory procedures, terminologies, and exception reporting.
• External Retail Theft and Financial Fraud Investigations.
• Retail Inventory exception reporting and store operations.
• Case Management Systems, effective report writing and case presentations.
• Closed Circuit Store Video Systems.The successful candidate will be skilled in:
• Conducting logical investigations to identify suspects and dismantle multi-tiered ORC criminal organizations.
• Certification or extensive experience in Mobile, Static, and electronic surveillance techniques.
• Securing law enforcement engagement and commitment through detailed case presentations and support.
• Collection and organization of information and evidence in accordance with professional standards.
• Deductive Reasoning and Problem solving.
• Vetting reports and information to glean actionable intelligence.
• Open Source and ecommerce investigations.
• Communication and responsible handling of sensitive information.
• Proficient in word, power point, access, excel, and I2 programsThe successful candidate will have the ability to:
• Manage various data points and external loss reports within a specified market and take action to eliminate external risk.
• Effectively Communicate ORC activity and develop formal training initiatives to prevent and react to ORC events.
• Resolve complex investigations into ORC and serial violent crime across multiple locations, business models and jurisdictions.
• Build effective partnerships with all levels of law enforcement that result in regular case closures that positively impact profitability.
• Detect and investigate criminal activity that affects CVS through professional shoplifting, organized theft groups and any criminal enterprise receiving or selling stolen CVS merchandise.
• Partner with Law Enforcement at local, state, and federal levels to identify, investigate and prosecute major offenders in a professional manner.
• Educate our CVS community, the communities we serve, and our Law Enforcement partners, by delivering ORC awareness and prevention training.Required Qualifications:
• 7+ years of experience in Retail Loss Prevention or Law Enforcement experience in an investigative capacity.
• Availability to work off hours and weekends with 50% travel on short notice.Preferred Qualifications:
• Located inthe Dallas/Houston area
/Advanced certifications in Surveillance/ Interview and Interrogation preferred.Education:
• Bachelor's degree or Military Preferred
• High School Diploma or G.E.D. Required .... 3/7/203 High School Diploma or High School Equivalency Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.