Reasonable Accommodations Analyst

The Analyst ensures compliance with the Americans with Disabilities Act (ADA/ADAAA), applicable federal and state laws, and company policies as they relate to accommodation requests due to physical or mental impairments, pregnancy or pregnancy-related conditions, religious beliefs, and circumstances involving domestic violence.Key Responsibilities:
• Serve as the initial point of contact for colleagues and leaders regarding

new accommodation requests.
• Obtain, review, and manage documentation related to accommodation

needs in a timely and confidential manner.
• Respond to inquiries related to accommodation requests with a focus on

empathy, accuracy, and compliance.
• Make and receive calls to provide status updates, follow-ups, and

education about the process.
• Maintain detailed records and track requests using internal case

management systems and tracking tools.
• Ensure timely and appropriate documentation throughout the

accommodation process.
• Partner with internal teams to ensure consistent, fair, and legally compliant

handling of accommodation cases. Required Qualifications:

• 1+ years of experience working with highly confidential and sensitive information
• 1+ years of experience partnering effectively with colleagues at all levels of the organization
• 1+ years of experience handling conflict situations in rational and constructive manner
• 1+ years of customer service experience

Preferred Qualifications:

• Able to manage high volume of work in a fast-paced environment
• Familiarity with ADA/ADAAA and FMLA
• Experience with case management
• Computer skills: Microsoft applications such as Word, Excel and Outlook

Education:

• Bachelors degree or equivalent experience required

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$21.10 - $44.99This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 06/26/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.