R0549904 Senior Manager, RWE (Real World Evidence) Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary:

Empowering health care decisions through evidence-based insights, CVS Healthspire™ Life Sciences Solutions is committed to advancing clinical research by translating real-world data into actionable knowledge.As the Senior Manager of Operations, you will be responsible for leading critical multi-functional team activity across research units including Real World Evidence (RWE), Safety, Surveillance and Collaboration (SS&C) as well as Clinical Trial Recruitment, and others under development. You will provide direct oversight to internal teams supporting recruitment (including call center, print and email), eConsent and participant reimbursement through a mix of cross company collaborations and vendor relationships. Working with product development, study management, pricing, enterprise procurement and the leadership team, you'll support the expansion into new products and enhancements of existing products.What you will do:

• Manage projects, programs, or processes for Operations.
• Manage existing vendor relationships across products and supports onboarding new relationships as needed.
• Create comprehensive key performance indicators and related processes and procedures for operational functions (including call center, eConsent, patient reimbursement, etc.), and coach team members on best practices to ensure key target measures are successfully achieved.
• Develop actionable insights derived from project management tools, data analysis, and stakeholder feedback to drive improvement for Operations.
• Apply advanced methods serving as the functional owner for outreach channels including Call Center, (both inbound and outbound call workflow), direct mail, SMS and social media.
• Consult on key deliverables within the call center outreach component, maximizing sold contract value and owning realization of call center contract targets and managing appropriate channel margins.
• Coordinate and influence key relationships in the sales process with partners at top pharmaceutical government research as well as non-traditional partners to ensure industry-leading satisfaction on design and implementation of strategic campaigns.
• Coach and train junior colleagues in techniques, processes, and responsibilities.

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision- making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

• 5 years of experience managing projects, programs, or processes for Operations
• Experience managing vendor relationships
• Experience with RWE (real world evidence) studies or clinical trials

• Clinical patient facing experience

• Bachelor's degree

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.