Payor Solutions Account Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Overview: The Payor Solutions Account Manager plays a pivotal role in developing and maintaining strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers within an assigned book of business. This role is representative of the CVS Healthspire Payor Solutions portfolio. The Account Manager examines sales, account management, and business retention metrics for products and services, supporting profitable growth and other business objectives. Strategic business plans for accounts and customer relationships are controlled, focusing on revenue growth, member retention, and the achievement of financial objectives.

• Relationship Management: Develop and maintain strong external and internal relationships to ensure customer satisfaction and loyalty. Engage with clients to achieve revenue, membership, and earnings objectives within an assigned book of business.
• Sales and Retention Metrics: Examine sales, account management, and business retention metrics to support profitable growth and other business objectives. Implement strategies to improve these metrics continually.
• Strategic Planning: Control strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and financial objectives. Identify and execute cross-sell strategies from the entire spectrum of product lines and other business areas.
• Program Implementation: Assist in establishing and implementing results-based programs and innovative initiatives for account management and business retention. Work under general supervision to ensure successful execution.
• Industry Expertise: Apply in-depth knowledge of the account management and business retention fields to offer valuable feedback and make decisions that enhance organizational growth and visibility.
• Customer Solutions: Offer creative product and service solutions to address evolving client needs. Collaborate cross-functionally to ensure client's needs are met.
• Service Efficiency: Collaborate with team members on implementation, managing the integration of client's and CVS Healthspire's internal organizations to ensure a smooth transition. Identify, implement, and monitor service efficiencies, including performance guarantees.
• Client Monitoring: Continuously monitor client's product lines and services to ensure their needs are being met. Review and analyze reporting to ensure accuracy. Follow through on outstanding issues to resolution.

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
• 3-5 years of experience in account management, sales, or a related field, preferably within the healthcare or insurance industry.
• Ability to travel up to 10%
• Strong knowledge of the payor solutions landscape and industry trends.
• Excellent communication, negotiation, and relationship-building skills.
• Proven ability to manage a profitable book of business and achieve financial objectives.
• Strong analytical and problem-solving skills with a focus on customer satisfaction and retention.
• Ability to work collaboratively across functions and influence decision-making.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.