Patient Care Representative

Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.

As a Patient Care Rep you will:

Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.

Process prescription changes

Triaging calls to various departments.

Verifying patient demographics and insurance information to ensure accurate shipment.

This is a full-time benefited position and it NOT through an agency. Typical hours for this role are Monday- Friday.

Hours available are:

11:30am-8:30pm CSTChallenge your healthcare training or current customer services skills to make a difference in a patient's life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.

Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.Required Qualifications

Minimum one year experience working in a customer service environment.

Experience with data entry.

Experience working in Microsoft Office, specifically Excel, Outlook and Word.Preferred Qualifications

Home infusion or durable medical equipment (DME) experience.

Call center experience.

Experience working in a healthcare environment.Education

High School diploma or GED Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 09/05/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.