Network Support Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Network Analyst is a critical member of our retail network operations team at CVS. In this role, you will ensure the reliability and performance of our network connectivity across 9,500 retail locations by monitoring the ServiceNow ticket queue, rapidly diagnosing issues, and coordinating resolution with broadband carriers. You will work closely with both internal teams and external stakeholders to drive root cause analysis and reduce Mean Time to Repair (MTTR). You will be actively engaged with our SD-WAN technology and management of switches installed at each store. This role offers a unique opportunity to work in a fast-paced and dynamic environment where your technical expertise and problem-solving skills directly contribute to the operational excellence of our nationwide retail network.

• Technical Experience:
  • At least 2 years of experience in network operations or a related technical support role.
  • Solid understanding of network protocols, configurations, and troubleshooting, particularly within a retail or enterprise setting.
  • Hands-on experience with SD-WAN technologies; familiarity with Juniper 128T is preferred.
• Operational Skills:
  • Proven ability to effectively monitor and manage incident ticket queues using ServiceNow or similar platforms.
  • Demonstrated experience in assessing, diagnosing, and resolving network performance issues in a timely manner.
  • Ability to participate in and contribute to root cause analysis sessions and continuous improvement initiatives aimed at reducing MTTR.
• Interpersonal & Communication Skills:
  • Excellent written and verbal communication skills to coordinate with internal teams, broadband carriers, and other key stakeholders.
  • Strong team-oriented mindset with a proactive, problem-solving approach to network incidents.

• Certifications:
  • Relevant network certifications such as Cisco CCNA, Juniper Networks Certified Associate, or other industry-recognized credentials.
• Advanced Technical Skills:
  • Prior experience working in large-scale enterprise or retail network environments.
  • Understanding of Juniper switch configurations and network monitoring tools.
  • Familiarity with ITIL practices and a service management framework will be an added advantage.
• Collaborative Experience:
  • Experience coordinating with multi-disciplinary technical teams and external vendors/broadband carriers.
  • Exposure to projects that required extensive cross-departmental collaboration to mitigate network issues on a large scale.

• Degree Requirements:
  • Bachelor's degree in Computer Science, Information Technology, Networking, or a related field.
• Alternative Experience:
  • Candidates with equivalent practical and hands-on experience in network operations, coupled with industry certifications, will also be considered.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.