Network Relations Specialist

other provider initiatives.
- Manage the provider application / onboarding process and workflow within internal systems, ensuring information is collected and documented against workflow standards.
- Role is responsible for achieving production volume standards as defined by department management, and may only focus on specific aspects of the provider application / inquiry / data integrity processes (as defined by management)
- Role will be oriented to specific workflow supporting these tasks, and will generally follow these workflow expectations towards production expectations
- Respond to provider inquiries (Network Assistance Form tickets) spanning several types of inquiries (ex: status of their application)
- Role will conduct necessary independent research/outreach/steps to resolve provider situations within specified turnaround times
- Research provider requests for demographic data maintenance to validate accuracy of change request and/or if more information may be needed. Interact with provider to close information gaps where necessary.
- Work with internal cross-functional partners to submit information updates into various provider data systems
- Ensure accuracy of our provider applications, inquiry responses, and all corresponding data by engaging in related review and audit processes
- Role will interact with external providers and must demonstrate appropriate professionalism and communication standards

Required Qualifications
- 2-5 years data entry experience
- 1-2 years of customer service experience
- Microsoft Office applications experience

Preferred Qualifications
- Knowledge of PRMS and EPDB or Smart Front End

Education

- Associate degree or equivalent combination of education and experience. Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 05/29/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.