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CVS Health

Manager, Surveys & Engagement

Hartford, CT

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

This role reports to the Lead Director, HR Selection & Engagement, and will support the execution of the colleague engagement survey and listening strategy which incorporates colleague touchpoints through surveys (engagement, onboarding, exit, ad-hoc pulses, etc.) at key milestones in the colleague lifecycle.

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This Manager is a survey Subject Matter Expert (SME) with experience and knowledge in survey measurement and design, HR analytics, people science and engagement. This individual has an eye for detail, great consulting skills, great project management skills, and will help draw insights from survey results that can be shared with business leaders. They will help consult on survey best practices and will own the ongoing day-to-day support for HRPBs and leaders. This role can be very detailed and data oriented and require the manipulation of large volumes of data.

This manager also has knowledge of the ethical and legal considerations for assessments/surveys, the science behind them, industry best practices and the predictive value of various solutions. At times, this role may support the validation and employment test development work for our employment testing program.

**This role will be classified as hybrid and will be filled in either Hartford CT, Woonsocket, RI or Boston, MA.

Primary responsibilities:
  • Support the planning and implementation of a colleague listening and life-cycle survey program; draw insights from both qualitative and quantitative survey data, summarize key outcomes, create results presentations for executives, communicate findings to leadership and make recommendations to inform key business decisions targeting colleague engagement, employee satisfaction and productivity
  • Develop our 'as-needed' survey program; includes consulting on and designing new surveys, sharing best practices with leaders, establishing project plans, training others and ensuring the strategic alignment of survey content with business requirements
  • Provide expert consulting to HR partners and business leaders on specialized 'people science' topics (e.g., DEI, culture, well-being), translating requests into research questions and creating engaging results presentations to drive metrics-based business decisions and facilitate action-taking on survey results
  • Develop, review and maintain survey program resources; this includes the scripting and creation of learning videos, developing a library of knowledge articles to support all types survey programs, and leveraging personal subject matter expertise to develop a set of trainings intended to elevate leader's ability to draw meaningful insights from survey data
  • Manipulate and synthesize large volumes of data (upwards of 250,000 records) from different sources using Excel or Tableau; ability to think critically about data, support survey related HRIS integration work and troubleshoot missing or inconsistent information
Required Qualifications

5+ years in a similar industry

Education (Required):

Bachelor's Degree (Psychology or similar applied research field) or equivalent experience

Preferred Qualifications:

Knowledge of:
  • Employment testing and EEOC Uniform Guidelines
  • Measurement of culture
  • Advanced skill in Excel for statistical analysis
  • Tableau and Project Management
  • Using Glint
  • Engage in C-Suite level executive conversations
Pay Range

The typical pay range for this role is:

$63,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/22/2024

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Client-provided location(s): Hartford, CT, USA
Job ID: CVS-R0148552
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program