Manager, Strategic Initiatives

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

We are seeking a highly motivated and experienced Product Manager to join our Clinical Operations Technology, Strategic Initiatives team. This role will be pivotal in leading technology focused strategic initiatives that create efficiencies for our Prior Authorization/clinical program operations team and better experiences for our customers. The ideal candidate will bring a strong technical and product foundation, coupled with an innovative mindset and the ability to translate ideas into action, driving key initiatives to successful execution and measurable value. This leader will work closely with PA Operations, Information Technology (IT) Development, IT Support, Process Innovation, Product, Finance, HR, Regulatory Affairs, Legal, Analytics & Behavior Change (A&BC), and other partners.

• Lead the development and execution of strategic initiatives within Clinical Operations that support and optimize prior authorization operations
• Collaborate with cross-functional teams to gather requirements, define project scope, and develop detailed project plans
• Utilize a systems thinking approach to identify and analyze processes, workflows, and technology needs to improve operational efficiency
• Define and prioritize product features and enhancements based on stakeholder feedback and business objectives
• Create and manage project timelines, ensuring timely delivery of key milestones and deliverables
• Monitor project progress and performance metrics, adjusting as necessary to ensure alignment with strategic goals
• Foster a culture of continuous improvement by identifying opportunities for enhancement and maximum value
• Communicate effectively with stakeholders at all levels, providing updates on project status and outcomes
• Stay up on top of industry trends and best practices related to prior authorization and healthcare operations

• 3+ years of proven experience as a Product Manager or in a similar role, preferably healthcare operations

• 1+ knowledge of pharmacy prior authorization process and workflows
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
• Demonstrated ability to think strategically and execute tactically, with a focus on delivering measurable results
• Excellent project management skills, including proficiency in creating and managing project plans
• Strong analytical skills and ability to apply systems thinking in complex problems
• Experience in collaborating with data science teams to integrate AI solutions into existing operational workflows
• Ability to leverage AI tools and technologies to enhance prior authorization processes
• Strong technical acumen with a solid understanding of pharmacy prior authorization
• Familiarity with CVS Caremark's PA Products - CAS, Medhok, Novologix, and CRxM

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.